Automation is the answer, but...
A predictive dialer—technology that gets live prospects on the line so that reps don’t have to—seemed the right answer. But most predictive dialers come as costly software that must be installed on expensive servers and require potentially pricey IT resources to tend them. If the idea didn’t work, Roswell would have needlessly tied up capital in the technology.
“It’s better to have fewer people on more calls, getting more decisions, while Five9 dials at a pace we can control.” Kevin Adan General Manager