Five9 enriches the Salesforce user experience by integrating its best-of-breed contact solutions into the application, taking agent productivity to new heights.
Best of Both Worlds
By uniting contact center software and softphone functionality with industry-leading Salesforce Sales Cloud and Service Cloud solutions, Five9 allows organizations to fully capture all customer interactions, paving the way for increased sales, improved agent productivity, and better customer service.
By leveraging Salesforce Open CTI, clients get all the benefits of the Salesforce solution while adding powerful telephony tools from Five9. These include screen pops, click-to-dial functionality, voicemail, integrated voice response (IVR) scripting, call recording, and more.
Even better, Five9 delivers sophisticated metrics on all customer interactions, so that organizations can see the real-time results of their efforts and better manage staff resources.