Five9 Social Tool

Five9® Social gives you peak agent efficiency and the tools you need to manage social engagement based on your most critical key performance indicators (KPIs). Combine Five9 Social with the power of our integrated voice, chat, email, and mobile applications. You’ll engage more effectively with customers across all channels, while improving control of your contact center operations. Differentiate your customer journeys with Five9 Social. 

Social Engagement for Customer Service and Sales

Five9 Social was built specifically with contact centers in mind. And unlike other social tools that were originally designed for marketing or brand building, Five9 Social is tailor-made for customer service and sales organizations. 

Five9 Social includes:

  • Spam filtering
  • Sentiment analysis
  • Trending topics
  • Popular social networks
  • Blogs, articles, video
  • Private messages
  • Knowledgebase and Zimbra integration
  • Sorting and custom views
  • Advanced search
  • Rules-based, next-best actions
  • Panoramic timeline
  • Rules-based routing and prioritization
  • Reporting
  • Agent KPI and workgroup analytics
  • Supervisory agent display