Five9 Spring Release 2019 New Features and Enhancements

Introduction 

The Spring Release 2019 introduces new features and enhanced integrations with CRM partners Salesforce, Microsoft, ServiceNow, new UC integrations, the latest version of Verint WFO, and new ways to empower
your agents and supervisors to provide extraordinary customer experiences. 

Five9 Genius™: the Intelligent Cloud Contact Center 

With the launch of the Spring Release 2019, we elevated Five9 Genius to cover the entire Five9 product platform, and to position it as the Intelligent Cloud Contact Center. Why? Because customer intelligence and insight is critical to delivering an extraordinary customer experience – both today and into the future. 

CRM Leadership with Salesforce 

A major element of this release is the exciting enhancements to our Salesforce integration. We have expanded the integration points to Salesforce to improve agent and supervisor productivity and the customer’s omnichannel experience