University

Five9 provides a robust, 24/7 education curriculum so that you can make the most out of your Five9 software, get quickly up to speed, and start achieving results.

A Total Training Platform

The Five9 Virtual Contact Center is easy to use and can be in place and running quickly, allowing clients to begin seeing results almost immediately. But for those who want to take full advantage of the power of the Five9 platform, we offer a comprehensive set of learning resources on a 24/7 basis through Five9 University.

Five9 University is an online learning portal where contact center administrators, agents, developers, and others receive relevant training on the Five9 platform. Administrators receive certification after learning the steps required to configure the Five9 virtual contact center for inbound campaigns, outbound campaigns, or both, while supervisors and agents are taught how to process calls and monitor operations.

Regardless of your level of experience, the Five9 University curriculum is designed to help anyone use the Five9 virtual contact center software with ease and proficiency.

Courses for everyone

  • Five9 University features the following courses:
  • Administrator training for outbound call center
  • Administrator training for inbound call center
  • Agent training
  • Supervisor training
  • Reporting training

All Five9 users can access the curriculum and learn how to use the features of the Five9 system, including:

  • Creating and managing user accounts
  • Dispositions
  • Call recording
  • Agent call scripts