Inside the Five9 Cloud A Technical Overview of the Five9 System

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result—powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center.


The Five9 service runs in state-of-the-art data centers guided by a fully staffed, 24/7 network operations center and the strongest security protocols in the contact center industry.

By leveraging our cloud technology, Five9 data centers are able to handle an enormous amount of applications and information much faster and more safely than centralized, premise-based contact center systems—many of which frequently experience capacity issues and are prone to disaster.

With scalability on demand, the Five9 system eliminates the need to upgrade hardware or software or hire dedicated IT staff. The platform is safely guarded in the cloud and constantly monitored with multiple layers of protection to offer clients strong defense from disasters, large or small.

Five9 also makes it easy to get started by offering a variety of options that fit your network and connectivity needs. Whether it’s working with your existing carriers or utilizing new toll-free numbers by Five9, we give you the flexibility you need to stay focused on your business.