Supervisor App for iPad

Five9® Supervisor App for iPad gives contact center supervisors the ability to monitor real-time statistics and performance with personalized views, set threshold alerts, and join live calls—from anywhere. Supervisors can more effectively coach agents on the floor, at home, or around the world, while still keeping a finger on the pulse of the entire contact center operation.

Empower Mobile Supervisors

Today, information needs to be available at our fingertips, and we expect to be able to react instantly. The same is required from today’s contact center supervisors tasked with making sure day-to-day operations run smoothly. This includes everything from monitoring agents and statistics to communicating with agents and customers. Five9 empowers today’s contact center managers and supervisors with the tools they need to do their jobs effectively, without being tethered to their desk.

The Five9 Supervisor App for iPad has been purposefully designed to achieve the perfect balance between form and function. The Five9 Supervisor App for iPad takes key features of the standard, web-based Five9 Supervisor Application and delivers them in an easy-to-use iPad application, complete with intuitive icons, swipe controls, and visualized gauges for Key Performance Indicators (KPIs). By leveraging the real-time information available from the Five9 Virtual Contact Center (VCC) environment directly on an iPad, managers are able to monitor contact center statistics, measure performance against customer service goals, personalize their views, set alerts, and join calls—all within an intuitive iPad app, crafted specifically for the contact center supervisor.

Five9 Supervisor App for iPad features:

  • Monitoring of key contact center KPIs, campaign activity, and agent performance statistics with visual dashboard
  • Filter, search, and establish alerts based on attributes, states, and KPIs
  • Adjust to changing conditions or problems by starting and stopping campaigns
  • Assist agent and improve service quality with silent listening, whisper coaching, barging, and chat features