Five9 Customer Service Index 2018 - Part 1
Five9 is fanatical about customer service, and we recognize that a good – or bad – customer service experience can make or break a business’ relationship with its customers.
Customer Experience Officers’ (CXO) need access to insights and data about their customers’ needs, preferences and decision factors. By surveying more than 1,000 consumers throughout the U.S., across a range of age groups as well as income and education brackets, this study provides validated data that CXOs can use and act upon to improve their organizations’ customer service efforts.
Five9 is excited to present the second annual Customer Service Index focusing on today’s digital consumers.