Why Integrate Oracle B2C Service and Your Contact Center

Understanding your customers is more important than ever—especially the ability to do so through the Oracle B2C Service environment. Integrating Oracle B2C Service and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Read this infographic to learn:

• The importance of integrating Oracle B2C Service and the Five9 Intelligent Cloud Contact Center
• How many customers expect agents to resolve their issue in 15 minutes or less
• How many customers say it’s important for businesses to have information about their past interactions with them