Checklist: 8 Steps to Maximize the ROI of AI to Boost CX

A new report from Aberdeen Strategy & Research found that top-performing contact centers implement eight key activities to get the most out of AI capabilities. Are you following these steps to maximize the ROI of AI? Download the checklist to find out.

Also, read the complete Aberdeen report to learn why contact center leaders are increasingly adopting AI and how:

• AI users achieve significant YoY improvements in CX and operational efficiencies
• Savvy use of AI helps minimize costs and grow revenue
• Using AI in assisted service empowers agents and minimizes customer effort
• Key investments allow the delivery of truly intelligent self service