Open English

My name is Lee Hasson. I work for Open English and we're an online language learning school. Really our primary function is to teach people English. We mostly market into South and Central America. So all of our stuff say a majority of our 60 thousand students are based in one of those countries. We have three call centers. We have one located in Bogota Colombia one located in Caracas Venezuela and another one located in Sao Paulo Brazil. From a technology perspective obviously, our contact center solution is Five9. We use Salesforce and we do use the integration, the CTI integration as well as the list thinking process. That's actually a core part of our process is to be able to get these leads from our Web site and quickly get them onto the dialer. It's highly important that we're contacting people really as quickly as they're requesting us to and that that integration allows us to do that.