Five9 Real-Time Reporting Tool Can Help Ensure Your Agents are Within or Exceeding Their Real Time Adherence Goals.
Every contact center manager needs to monitor and measure performance gain insight and share successes with executive management. by leveraging the real-time information available from Five9 Supervisors can always ensure your agents are within or exceeding their real-time adherence goals. But supervisors can't always be physically there to coach agents. So how can you take control of your contact center when you're on the go. With the Five9 supervisor app for iPad, you can monitor and coacher agents wherever they are working from home or in a physical contact center. And you can do it whether you are walking the contact center floor or working offsite. With Five9 real-time monitoring capabilities, you can easily see which of your agents are meeting key performance indicators and help coach them remotely by listening into a call, chatting via text, whispering vocal suggestions to the agent, and can even barge into a call to give any needed assistance.