Fireside Chat: 5 Contact Center Predictions that will Impact 2021

As 2020 comes to a close, it is evident that the pandemic has forever changed the way consumers interact with your business and has forced customer experience professionals worldwide to redefine the customer service experience. 

Join our fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.

In this webinar, Rowan and Sheila discuss::

• How their past predictions compare to the unforeseen events of 2020

• A look at how contact center technologies have evolved & the impact they will have on CX in 2021

• Why the contact center is the new front door of the business