How Integrating UC and CC Creates Better Customer Journeys

When the contact center is isolated from the rest of your business, you are held back from providing the best CX possible. A contact center that is aligned with the business has better access to resources and can better solve problems, which will increase First Call Resolution (FCR) and lower Average Handle Time (AHT). In turn, this will result in higher customer satisfaction. Ensuring that the contact center and the business are appropriately aligned is vital to a positive customer journey. 

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.