Engage Your Customers Through Live Chat
Make it easy for your customers to do business with you by offering quick access to your service and sales teams with live chat. Five9 Omnichannel Chat supports chat interactions across a variety of sources including website, text/SMS, and social messaging applications. Improve service and drive sales by giving your agents a powerful way to engage customers with support needs or in the purchasing process. Agents handle chat interactions using a single, unified interface regardless of the source of the interaction. Having a common interface increases agent productivity and reduces the learning time for new agents. Chat transcripts are available for use in compliance, training, or performance evaluation activities. Supervisors can even monitor chat interactions in real time to be ready to assist if needed or provide prompt feedback to agents. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and improve consistency.