If you are using Salesforce you already know it's essential to engage your prospects and maintain great relationships with your customers. Whether you are in sales or service Five9 release with a turnkey cloud contact center for Salesforce. Unites Salesforce with Five9 to engage customers creating a unified customer engagement solution that empowers your agents, prospects, and customers and enhances your business results. With just an internet connection agents sign on once to log into both Salesforce and Five9. Agents get everything they need all within their familiar Salesforce desktop whether using sales cloud, service cloud, or lightning experience. Five9 supports Salesforce open CTA and open CPI for the lightning experience enabling powerful telephony and contact center controls so agents can simply focus on their customer rather than switching between separate applications, whether using automated predictive or progressive dialing to reach more customers or dynamically switching to an inbound call when traffic picks up. Five9 extends your investment and sales cloud by generating more qualified leads and engaging more prospects and customers in a smart way and increasing conversion ratios. The Five9 integration for Salesforce service cloud creates a superior customer engagement environment for agents, regardless of how you use Salesforce with support for Salesforce console Classic or the lightning experience.