Four Common Misconceptions about IVAs

DMG Consulting dispels misconceptions about the role of intelligent virtual agent solutions in contact centers.

Let’s set the record straight about the role of artificial intelligence in the contact center. Learn about four common misconceptions about AI-enabled intelligent virtual agents to better understand these solutions and their benefits.

Explore the real story behind these common objections to adoption of IVAs:

• Misconception #1: IVAs will eliminate the need for live agents.
• Misconception #2: IVAs are just enhanced IVR systems.
• Misconception #3: It takes AI specialists, data scientists, and IT programmers to build an IVA.
• Misconception #4: Small and midsized organizations with limited IT resources can't benefit from IVA solutions.