Getting Started with an Outbound Contact Center

There are many types of businesses – sales, collections, and even customer service – that can increase revenue and realize substantial improvements in productivity and the customer experience, by using an outbound dialer that complies with all applicable regulations, including:, Do Not Call (DNC), Telephone Consumer Protection Act (TCPA), Payment Card Industry–Data Security Standard (PCI-DSS), Health Insurance Portability and Accountability Act (HIPAA), and others. Contact center technology combined with best practices will enable organizations to improve and simplify the operating environment by giving staff members the tools to perform their jobs, instead of forcing them to “make do” with phones and email applications.