Contact Center Resources: Get to Know the Five9 Cloud

An intelligent cloud contact center allows you to unlock customer insights and intelligence, making it possible to deliver extraordinary experiences your customers will love.

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Discover how a modern cloud contact center helps state and local governments meet citizen expectations under ordinary circumstances and when the next disaster strikes.

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

Read this white paper to learn what today’s retail customers expect when they contact customer service, the challenges of delivering modern customer experiences, and how Under Armour moved to the cloud and achieved over $1 million savings in call reduction.

This whitepaper is designed to help your evaluate how the Five9 Intelligent Cloud Contact Center can help maintain and fit into your current or developing business continuity plan. After reading this, you will have an understanding of how Five9 delivers the most trusted and reliable cloud contact center in the industry.

Business Continuity for Contact Centers

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.