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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

The Power of AI and Automation in the Contact Center

Video The Power of AI and Automation in the Contact Center

AI and automation in the contact center can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.
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eBook Five9 Customer Success Stories

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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5 CX Trends for 2023

Join our fireside chat, as industry experts look back at 2022 and reveal five CX trends that will prepare your contact centre strategy for success in 2023.
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Can AI Technology Boost CX in Healthcare?

Learn how intelligent virtual agents (IVAs) allow healthcare organisations to improve patient call flows by automating simple processes, allowing agents to focus on high-value, personal interactions.
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Datasheet Five9 Adapter for Zendesk

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

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Datasheet Outbound Cloud Contact Center

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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How to Create Impeccable Experiences with Virtual Agents

How to Create Impeccable Experiences with Virtual Agents
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Datasheet Five9 Whendu

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
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How to Personalise Your CX with Intelligent Virtual Agents

How to Personalise Your CX with Intelligent Virtual Agents
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CX Summit EMEA 2022

Join Five9 executives, analysts, customers, and partners as we discuss the latest trends and innovations in the contact centre space. Connect and network with CX professionals to learn how the power of practical AI, automation, and cloud can increase business agility and exceed your customers' expectations.

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Brief Five9 Certified Caller Solution Brief

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.
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Omnichannel Powered by Five9 Datasheet Screenshot

Datasheet Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
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WFO

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Five9 Enterprise Quality Management Data Sheet

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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eBook Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.
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Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
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Datasheet Zoom UC Integration

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

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Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.
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Five9 Adapter for Oracle NetSuite Datasheet Screenshot

Datasheet Five9 Adapter for Oracle NetSuite

The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience. 

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Five9 Adapter for Microsoft Dynamics 365 Datasheet Screenshot

Datasheet Five9 Adapter for Microsoft Dynamics 365

With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.

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Datasheet Five9 Adapter for Salesforce

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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Datasheet Five9 Adapter for ServiceNow

Engage with customers through voice, email, and chat – all within a single ServiceNow desktop. 

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Datasheet Five9 Integrate with Oracle B2B Service Cloud

The Five9 Adapter for Oracle B2B Service / CX Sales combines contact center controls natively in a single, intuitive user interface. Organizations using the combined solution reap the benefits to solve customer issues quickly and empower your agents to deliver a more human customer service experience.
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Datasheet Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Datasheet Five9 Supervisor Plus

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

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Whitepaper Cloud CRM Integrations

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Video Five9 Agent Desktop Plus

Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
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Datasheet Agent Desktop Plus

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

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NexRep case study cover

Case Study NexRep

Learn how NexRep operates outsourced full-service call centers that provide multichannel customer service and direct response sales for hundreds of enterprise companies across multiple industries. For more than 16 years, NexRep has turned to Five9 to power its technology transformation. Read how:

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ebook

eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Fact Co

The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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Five9 Secure Payment Capture Datasheet Screenshot

Datasheet Five9 Secure Payment Capture

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

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Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Five9 Performance Dashboard Datasheet Screenshot

Datasheet Five9 Performance Dashboard

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

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Five9 Liftoff for Cisco Users Datasheet Screenshot

Datasheet Five9 Liftoff for Cisco Users

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

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Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

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Whitepaper The Five9 Cloud is Ready for Your Genesys Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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5 Ways to Empower Agents to Deliver Great Customer Experiences

Whitepaper Five9 5 Ways To Empower Agents

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

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five9 cx maturity model

eBook CXMaturityModel

The contact center is your company’s new front door, and providing a consistently exceptional customer experience is essential. But set against a fast-moving technology backdrop, where does your business stand when it comes to CX maturity? How ready is your organization to capitalize on powerful new solutions that make it possible to completely reimagine CX and realize real results?
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BISSELL Digitally

Case Study BISSELL

Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
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TruConnect Case Study Screenshot

Case Study Truconnect

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network.
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