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Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX.

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Agent Desktop Plus Demo Screenshot

Process a Webservice Response

This technical video outlines the steps to process a webservice response to capture only the records you want. In this demo, a webservice returns a list of employee names and details, which is then narrowed down to generate a list of employee names only.
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Five9 Performance Dashboards

Performance Dashboard

Access customized business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives with Five9 Performance Dashboard.
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Agent Desktop Plus Demo Screenshot

Video Parsing Multiple Records

Save time by parsing multiple records from large files with search criteria you create

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Connect Agents with Experts: Microsoft Teams UC Integration

Microsoft Teams UC Integration

Break down organizational barriers and leverage resources by connecting agents to subject matter experts in real-time. Deliver the delightful, continuous experience your customers expect with Five9 and Microsoft Teams UC Integration.
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Five9 Medallia Executive Webinar

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

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How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

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Agent Desktop Plus Demo Screenshot

Video Form Node

An introduction to form node functionality in Studio 7

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Five9 Zoom Executive Webinar

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

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Create Happy Customers Without Busting Your Budget Video Screenshot

Video Five9 Workforce Optimization

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

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Five9 Workflow Automation Video Screenshot

Video Five9 Workflow Automation

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to drive exceptional customer experiences.
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4 CX Trends for 2022

Five9 EMEA Webinar: 4 CX Trends for 2022

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

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Five9 Reimagine CX Video Screenshot

Video Five9 UK Cliff Reel

A seamless CX is about anticipating your customer’s needs. Equip your agents with the vital customer information they need to deliver a personalized experience, helping them solve customer problems fast.
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ServiceNow Demo Video Screenshot

Video Five9 ServiceNow Integration

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

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How to change your Service Strategy to become Digital-First

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

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Video_Thumbnail_Resource Library_NexRep

Take5 with Five9: Teddy Liaw, CEO of NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.
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Agent Desktop Plus Demo Screenshot

Video Five9 Microsoft Partnership

Communicate intelligently with your customers and workforce with Microsoft and Five9

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Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

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Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

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Ask the Experts: How Leading BPOs Save Time and Money

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

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Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
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Five9 Reimagine CX Video Screenshot

Video Five9 in 14 Seconds

This animated video provides a fast-paced reminder of the power, security, and versatility of Five9 Cloud Contact Center in just 14 seconds. Five9 software gives agents all the tools they need to have informed, productive interactions, making for happy agents, happy supervisors, and happy customers.
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Five9 No Jitter Webinar

How Integrating UC and CC Creates Better Customer Journeys

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.

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Five9 Genius AI Video Screenshot

Video Five9 Genius AI Updated VD

The Five9 Genius AI platform includes practical AI solutions to automate common tasks and free up agents to focus on more complex issues. It consists of three solutions: Five9 Virtual Assistant, Five9 Agent Assist, and Five9 VoiceStream. Leveraging these solutions, agents can get the help they need to more effectively assist customers, your business can reduce costs, and you can provide more human customer service experiences.
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Five9 Gamification

Video Five9 Gamification

The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.

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Five9 Digital Engagement Demo Screenshot

Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 CX Summit Canada 2021

Five9 CX Summit Canada 2021

Join us for the CX Summit Canada Summit 2021, presented by Five9 where we focused on the Reimagination of contact centers through digital channels, AI, automation, and analytical.

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Five9 CX Summit 2021 Keynote Address

Five9 CX Summit 2021 Keynote Address

More than 1,000 contact center professionals around the world took part this year’s Five9 CX Summit. Following the theme “Where Reimagined Meets Realized,” Five9 CEO Rowan Trollope opened the event by focusing on upcoming trends and highlighting recent major accomplishments.
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Five9 CustomerThink Webinar

Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.

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Video_Thumbnail_Resource Library_Connectwise

Five9 Connectwise

Stephanie Wisdom of Five9 sits down with Andrew Savage, project manager at ConnectWise, to learn how he uses Five9 voice and chat to power the ConnectWise IT help desk.
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Five9 Reimagine CX Video Screenshot

Five9 Colorado Reel

Deliver exceptional customer experiences from anywhere. Literally.
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Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Join us as we explore how CallTower and Five9 empowered Westfield Bank with next-generation Customer Experience tools - fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support the transition to the cloud.

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Agent Desktop Plus Demo Screenshot

Five9 Agent Desktop Plus

Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
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Five9 Fireside Chat Webinar

Fireside Chat: 5 Contact Center Predictions that will Impact 2021

Join an on-demand fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.

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Five9 2021 CX Reimagine Awards

Five9 2021 CX Reimagine Awards

Five9 recognized six powerful organizations for their use of Five9 solutions to provide exceptional customer experience and transform their own businesses.
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The Role of Virtual Agents in the New Digital Workforce

The Role of Virtual Agents in the New Digital Workforce Webinar

Discover why now is the time to embrace a digital workforce to reimagine customer experiences and deliver tangible business results.

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The Five9 Digital Workforce

Digital Workforce

Meet your new digital workforce: best-in-class AI that will transform your business with the skill sets of thousands of people.
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Gateway One

Video Demo

We hope you found our short video useful. A representative will be in touch shortly to find out how we can assist you. In the meantime, enjoy full access to the Five9 knowledge base.
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Agent Desktop Plus Demo Screenshot
Agent Desktop Plus Demo Screenshot

Content Studio 7

Tips on organizing content in the Studio 7 development platform.
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API Access

How to access your Studio 7 account programmatically using APIs
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How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

Discover the top 5 contact center predictions for 2022 that will help your enterprise stay ahead of customers’ expectations and reimagine your customer experience.

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Why Cloud

Why Cloud

Hear Five9 customers dispel myths about the cloud and explain its many benefits, including exceptional voice quality, ease-of-use, flexibility, robust reporting, and more.
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Workforce Optimization Product and Market Report

Workforce Optimization Product Market Report

Most enterprises understand that they’re increasingly competing on the ability to deliver exceptional customer experiences. To help provide these great experiences, they're investing in contact center initiatives like workforce optimization (WFO) to more effectively engage agents and improve customer service.

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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Opus Research EIA

Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.
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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21 Screenshot

Report Omdia Decision Matrix 2020-21

Recognized as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more. Download the Omdia Decision Matrix to learn how Five9 measured up to other providers.

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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Metrigy Metristar Award 2021-22

Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.
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Metrigy How to Avoid the CX Metrics Gap

Metrics Gap

When thinking about your CX strategy, do you factor in both customer satisfaction and agent experience? Though companies have plenty of data, most don’t have a comprehensive strategy for customer experience analytics. As customer expectations evolve, your strategies and success criteria need to adapt with them. Depending on where you are now, that could mean viewing traditional KPIs from a different angle or adding new ones — or both.
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ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020 Screenshot

ISG Provider Lens for Contact Center as a Service CX Global 2020

The Global 2020 ISG Provider Lens evaluated 14 contact center as a service (CCaaS) providers to score their strengths, challenges, and competitive differentiators. Download the ISG Provider Lens to learn how Five9 measured up to other providers.
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