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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.


The Blueprint Ep 1: Choosing the Right Cloud for Your Contact Center

Where you build your contact center is just as important as what it looks like.

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Generative AI for Your Contact Center: Unleashing Its Full Potential

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential?
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What Value Does a Technical Account Manager Bring?

Choosing a new customer experience platform isn’t just about choosing technology for your contact center. Learn the value of our Technical Account Managers and the services they can provide for your unique business needs.
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What Does a Technical Account Manager Do?

Choosing a customer experience platform isn’t just about choosing technology for your contact center. Learn what our Technical Account Managers do and the added benefits that their services can bring to your business.
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Unlock Agent Productivity with Five9 Agent Assist and Generative AI

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

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Canadian Healthcare Company Streamlines Customer Service with Five9

Serefin is a Canadian healthcare company that provides simplified access to better care.

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5 Ways BPOs Can Revolutionize Their Contact Center

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.
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Five9 Q1 2023 Infographic

Five9 Reports Q1 2023 Financial Results

Five9 reported strong first quarter results, with revenue growth of 20% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.
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MetriStar logo 2023

Five9 Earns Metrigy MetriStar Top Provider Award

Five9 was awarded the top provider award for Contact Center as a Service Platform based on both customer ratings and quantitative metrics.
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Professional Services Company Visualizes Performance in Real Time

A global professional services organization serving multiple industries took a leap toward modernizing its operations. Since implementing Five9 Workflow Automation, the organization has increased productivity and lowered operating costs by eliminating manual monitoring and processes.
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CX Platform

Transform Your CX with the Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.
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Healthcare Technology Provider Delivers Personalized Member Services

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.
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adHere Case Study

How adHere Revived Its Call Center with Five9

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.
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Five9 Aberdeen eBook

Intelligent CX: Boost Contact Center Results

In the contact center, using the right data at the right time has become imperative. The key to intelligent CX is collaboration between people and technology. See how to realize top-notch results through research-backed insights.
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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

Months of planning and preparation with Five9 and the Kyndryl Digital Workplace Global Practice team had laid the groundwork to migrate nearly 90K employees and 200+ customer contact center locations within two months without a single issue.
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AI & Automation in the Contact Center: How Leading Firms Use Intelligent CX to Drive Success

AI is all the craze when it comes to planned technology investments. Aberdeen’s latest CX research shows that it represents the top technology contact center and CX leaders plan to invest in 2023. However, savvy business leaders also know that simply adding technology is not sufficient to transform business activities and results. For that, firms must use relevant strategies to get the most out of technology. This is where intelligent CX comes in: it transforms traditional, one-size-fits-all type customer interactions to next-generation hyper-personalized interactions.

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Healthcare Partner Grows Business with CX Upgrade

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.
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Central Bank Cuts Call Volume in Half

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.
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Break Down Data Silos and Drive Fluid Experiences with Five9 Workflow Automation

Integrated data from various sources is key to creating the most personalized and efficient service possible. Making customer experiences more fluid requires crucial customer events and data to flow between systems. However, data in many contact centers exist in silos, resulting in disconnected customer experiences.

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The Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

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SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
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Collaborative Intelligence: Changing the Contact Center

Contact centers are feeling more pressure than ever before to integrate their systems with cutting-edge technology. Learn the industry's top trends, the challenges inhibiting customer centricity, and how to make the most of your AI.
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Intelligent CX: Deliver on the New CX Promise by Blending People & Technology

The future of CX has finally arrived, and intelligence in managing all facets of CX is a key part of it. Hardly a day goes by where creative use of AI tools such as ChatGPT don’t make headlines for the future of business and work. While technology tools such as AI play a key role, employees still play a crucial role as well.

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How to Manage and Measure Personalized Metrics with Five9 Analytics

The adage "you'e only as good as your data" holds particularly true in the context of decision-making in contact centers. By carefully collecting and analyzing the appropriate data, you can make informed decisions that benefit your organization financially and foster greater satisfaction among both your agents and customers.

Join us for a demo webinar where we'll walk through how Five9 Analytics can track and measure personalized metrics that matter to your business. In this webinar we will cover: 

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Episode 0 Webinars

Episode 0: A Blueprint for the Contact Center of the Future

Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!   

Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone. 

Additionally, you’ll learn: 

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Five9 Reports Financial Results for Q4 and Fiscal Year 2022

Five9 closed out the year with strong results for the fourth quarter and 2022. View this infographic for insights on key trends and drivers that are fueling our growth.
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Sample Chapter: Blueprint for the Contact Center of the Future

Blueprint for the Contact Center of the Future uses a metaphor of building your dream home as an approach to selecting a cloud contact center. To start your journey, check out a sample chapter.

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from you flower customer video

From You Flowers Personalizes Service in All Channels

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.
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Aragon Research Names Five9 a Conversational AI Leader

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2023 report identifies key trends and capabilities driving contact center AI. Aragon Research ranked Five9 highest for conversational AI strategy among 15 providers.
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Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.
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OceanFirst Bank Deploys AI for Collaborative Intelligence

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.
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Enhance CX in Higher Education

Among higher-education decision makers, 42% consider improving the student experience a top priority.Institutions can learn how to make that happen with cloud contact center solutions.
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Collaborate Better on Five9 IVA Studio

The Five9 IVA Studio design environment provides features to boost collaboration and productivity for IVA design teams. Get more visibility into previous edits and users editing the same task.

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IVA Studio technical

Deploy FAQ Apps with Five9 IVA Studio

Learn how Google Dialogflow Knowledgebase integration on Five9 IVA Studio can enable developers to quickly deploy FAQ-style applications by simply pointing the Dialogflow agent to a web-based URL that contains a list of FAQs.
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Collaborative Development

Leverage Advanced Design Functions on Five9 IVA Studio

Learn how the JavaScript function on IVA Studio allows power developers to manipulate data and create their functions from scratch. Developers can parse, extract, and analyze input from users.
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What’s Next: Contact Center Predictions for 2023

As we near the end of 2022, it is even more evident that change is truly the only constant.  From changes in leadership to changes in buying patterns and consumer expectations 2022 has seen it all.  

Watch our fourth annual fireside chat with incoming Five9 CEO Mike Burkland and industry analyst Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will allow you to make your customer experience work for real life in 2023 and beyond.  

In this webinar, Mike and Sheila discuss:  

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Ask the Experts: Help Put Your Employees First with a 1099 Workforce

Accelerated by the pandemic and the overarching desire for more work flexibility, more people than ever have left traditional 9-5 roles in favor of striking out on their own. In fact, 1099 employees or independent contractors now make up nearly 40% of the workforce. 

This fact is no surprise to Five9 customer, NexRep and their CEO Teddy Liaw, who has been pioneering this trend since 2009 when they were founded on the mission to positively transform the lives of people working within the contact center industry. 

Deliver Fluid

Power Fluid Customer Experiences

Create the most personalized and efficient service journeys possible. Allow customers to move across channels and between virtual and live agents seamlessly, powered by advanced artificial intelligence.
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5 CX Challenges Facing Financial Services

Many financial services organizations struggle with pinpointing the challenges customers face. Learn how intelligent contact center solutions can help you boost customer satisfaction
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What Can We Learn About CX from the World of Sports with DP World Tour

When it comes to scaling customer experience, no one does it better than the sports industry. The DP World Tour has more than 45 stops in 25 different countries and engages more than 6 million viewers with onsite events, live feeds, social activations, as well as post-event content and engagement. 

Join us as we sit down with the CTO of the PGA European Tour Group, Michael Cole, and learn valuable lessons and best practices about customer experience from one of the most elite sports organizations in the world. 

Join this webinar to learn: 

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5 Tips: Integrate Microsoft Teams into Your Contact Center

Five quick tips to accelerate resolutions and improve customer experiences by seamlessly connecting agents with subject matter experts in real time, anywhere in the organization, with Microsoft Teams and Five9.
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Data Sheet Five9 Emergency Services (E911)

Support agents with direct access to 911 services regardless of their work environment – whether it is at a high-rise apartment building or a neighborhood coffee shop.
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datasheet for iva studio

Five9 IVA Studio

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

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five9 messaging

Engage Customers in Their Messaging Channel of Choice

Whether it’s using webchat, SMS/text, or social messaging apps, customers value the convenience and familiarity of messaging as a contact channel. Five9 Messaging enables your business to provide a consistent experience across the different messaging options, for both customers and agents.
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Retail customer

Five9 Transforms Business in the Retail Space

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these case studies show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.
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CI Demo

Fluid Customer Experience Powered by the Five9 Collaborative Intelligence Platform

When customers contact their favorite brands, they expect a seamless and effortless experience across self-service, digital, and voice. But many times, customers are made to jump through hoops to complete their journey. As a result, the customer experience is often disjointed and fragmented across various touchpoints, leaving them frustrated and leaving your brand in a negative light.   

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FR ent ccc

Frost Radar™ Report Names Five9 a Leader

Frost & Sullivan named Five9 as an Innovation and Growth Leader in the North American Enterprise Cloud Contact Center Market for 2022. The report notes Five9 strengths such as AI advancements and partner enablement.
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