Rowan Trollope, our CEO at Five9, and Jonathan Rosenberg, CTO and Head of AI, came on this week’s episode of That’s Genius!, and here’s what they said: Think about how you can strategically place AI to be helpful instead of just inaccurate.
On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.
Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards.
Five9 Virtual Voiceover enables you to generate lifelike text-to-speech on the fly, significantly reducing the time and expense of producing high-quality voiceovers for intelligent virtual agents (IVAs).
Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time.
In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines.
Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.
Five9 Operational Intelligence, powered by Five9 Workflow Automation, automatically aggregates information in real time using a library of pre-built connections to CRM, service management, order entry, billing, and other popular business systems.
The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.
With the Five9 Adapter for Oracle B2C Service, organizations can solve customer issues quickly and effectively with unified web, social, and contact center experiences. The Five9 adapter combines contact center controls natively in a single, intuitive user interface to help agents work within the already-familiar CRM environment.
The Five9 Adapter for Oracle B2B Service / CX Sales combines contact center controls natively in a single, intuitive user interface. Organizations using the combined solution reap the benefits to solve customer issues quickly and empower your agents to deliver a more human customer service experience.
Use the combined capabilities of Five9 AI-powered solutions and Google Contact Center AI (CCAI) to dramatically improve customer and agent experiences. Five9 solutions harness the power of Google conversational AI and add an abstraction layer, allowing non-technical users to easily create AI-enabled interaction flows and engagement journeys.
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.
Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.
Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.