Contact Center Resources: Get to Know the Five9 Cloud

Evolving the Live-Agent Model Using Intelligent Virtual Agents

No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

View an In-Depth Demo Video of the integration

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys.

An ICMI Executive Summary, Sponsored by Five9

Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.