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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

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Four Common Misconceptions about Intelligent Virtual Agents

Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.
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Ask the Experts: How to Implement Practical AI In Your Contact Center

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.
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Demo Webinar: How to Use IVAs to Streamline and Personalize Your FAQ Experience

In this webinar, we will demonstrate three ways a single business can use the Five9 Intelligent Virtual Agent to streamline conversations with: Employees: addressing questions about benefits and open enrollment, customers: going above and beyond the FAQ answer and business partners: delivering a self-service experience on every channel.
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Agent

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences. 
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Just Imagine

Collaborative Intelligence by Five9

Explore what true collaboration between human and artificial intelligence looks like, how to implement AI easily, and how to unlock data you already have.
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Digital Workforce Optimization

Evolving the Live-Agent Model Using Intelligent Virtual Agents

No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.

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Frost Radar EMEA

Frost Radar™: European Contact Centre as a Service Market, 2021

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA
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Infographic: Five9 Reports Financial Results for Q1 2022

Infographic: Five9 Reports Financial Results for Q1 2022

Five9 signed one of the largest companies in the world in the first quarter of 2022, rolling out tens of thousands of seats with anticipated ARR of over $40 million in software subscription alone.
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Why now

Whitepaper: Jetzt ist es mehr denn je an der Zeit, Ihr Enterprise Contact Center in die Cloud zu verlagern

Die meisten Unternehmen wissen, dass die Bereitstellung der außergewöhnlichen Erfahrungen, die die Kunden von heute erwarten, aufgrund der vielen Vorteile, die Cloud Contact Center bieten, eine Migration in die Cloud erfordert.
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Whitepaper: The Five9 Intelligent Contact Center Integrates with CRM

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.

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Pilot Freight Case Study

Pilot Freight Services knew they needed to automate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
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The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

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Conversational AI: How Smart is Your Virtual Agent?

Conversational AI: How Smart is Your Virtual Agent?
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customer success stories 2020

eBook Five9 Customer Success Stories 2020

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Gamification

Five9 Gamification

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

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Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
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Increase Business Agility With Cloud CRM Integrations

eBook Increase Business Agility with Cloud CRM Integrations

Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
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eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Forrester Report

Forrester Names Five9 a Leader Once Again

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

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Mobile Visual IVR Abstract

Deliver Exceptional Experiences to Customers On-The-Go

View an In-Depth Demo Video of the integration

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys.

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The Contact Center Workforce of the Future

The Contact Center Workforce of the Future

An ICMI Executive Summary, Sponsored by Five9

Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.

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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants
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Blended Inbound Outbound Call Center Demo

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

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Five9 Case Study Lake County

Case Study Lake County

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.
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five9 cx maturity model

Libro electrónico CXMaturityModel

El centro de contacto es la nueva puerta de entrada de su empresa, y es esencial ofrecer una experiencia del cliente siempre excepcional. Pero, en un contexto tecnológico que evoluciona rápidamente, ¿en qué punto se encuentra su empresa en lo que respecta a la madurez de la experiencia del cliente? ¿Está su empresa preparada para aprovechar las nuevas y potentes soluciones que permiten reimaginar completamente la experiencia del cliente y obtener resultados reales?
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Brief Five9 Certified Caller Solution Brief

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.
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Omnichannel Powered by Five9 Datasheet Screenshot

Datasheet Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Omnichannel Powered by Five9 Datasheet Screenshot

Datasheet Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
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Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
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WFO

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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WFO

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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Five9 Essentials Quality Management Datasheet Screenshot

Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Five9 Essentials Quality Management Datasheet Screenshot

Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Five9 Enterprise Quality Management Data Sheet

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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ebook

eBook Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.
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ebook

eBook Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.
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Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
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Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
Get Demo Video
Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
Get Demo Video
Five9 UC Integration with Zoom Phone Datasheet Screenshot

Datasheet Zoom UC Integration

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

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Five9 UC Integration with Zoom Phone Datasheet Screenshot

Datasheet Zoom UC Integration

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

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Five9 UC Integration with Microsoft Teams Datasheet Screenshot

Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Five9 UC Integration with Microsoft Teams Datasheet Screenshot

Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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