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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Five9 Contact Center Success Story - Hoglund

Case Study Hoglund

Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.

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Five9 Contact Center Success Story - Hoglund

Case Study Hoglund

Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.

Get Case Study
PAR Case Study Screenshot

Case Study PAR Tech

PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.

Get Case Study
PAR Case Study Screenshot

Case Study PAR Tech

PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.

Get Case Study
Roundpoint Case Study Screenshot

Case Study Roundpoint

Receiving over 570,000 calls a month, RoundPoint Mortgage is one of the nation’s largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide “white glove services” to customers.
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Roundpoint Case Study Screenshot

Case Study Roundpoint

Receiving over 570,000 calls a month, RoundPoint Mortgage is one of the nation’s largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide “white glove services” to customers.
Get Case Study
ebook

eBook Erwartungen der Arbeitnehmer erfüllen

Unabhängig von der Größe des Unternehmens oder der Branche sehen sich die Kontaktzentren mit massiven Veränderungen bei den Erwartungen der Mitarbeiter konfrontiert. Indem sie ihren Mitarbeitern Flexibilität, nahtlose Cloud-Technologie und Aufstiegsmöglichkeiten bieten, können Contact Center die steigenden Erwartungen ihrer Mitarbeiter übertreffen.
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Five9 Digital Outreach Datasheet Screenshot

Datasheet Five9 Digital Outreach

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

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Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Five9 Secure Payment Capture Datasheet Screenshot

Datasheet Five9 Secure Payment Capture

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

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Five9 Secure Payment Capture Datasheet Screenshot

Datasheet Five9 Secure Payment Capture

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

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Five9 Performance Dashboard Datasheet Screenshot

Datasheet Five9 Performance Dashboard

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

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Five9 Performance Dashboard Datasheet Screenshot

Datasheet Five9 Performance Dashboard

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

Get Data Sheet
Five9 Digital Outreach Datasheet Screenshot

Datasheet Five9 Digital Outreach

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

Get Data Sheet
enterprise

Five9 Enterprise Quality Management Data Sheet

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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white-paper

Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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white-paper

Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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Liftoff_Genesys

Datasheet Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

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Liftoff_Genesys

Datasheet Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

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Liftoff_Genesys

Datasheet Five9 Liftoff for Genesys PureConnect

Overcome the end of support for Genesys PureConnect by easily moving to the cloud to provide a better experience for agents and customers alike.

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white_paper-liftoff_avaya

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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white_paper-liftoff_avaya

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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white_paper-liftoff_avaya

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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Regent University Case Study Screenshot

Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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The Five9 Cloud is Ready for Your Genesys Contact Center Whitepaper Screenshot

Whitepaper The Five9 Cloud is Ready for Your Genesys Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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white_paper-liftoff_avaya

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Zeit für die Verlagerung Ihres Enterprise Contact Center in die Cloud

Die meisten Unternehmen wissen, dass die Bereitstellung der Art von außergewöhnlichen Erfahrungen, die Kunden heute erwarten, aufgrund der vielen Vorteile, die Cloud-Kontaktzentren bieten, eine Migration in die Cloud erfordert. But moving your contact center to the cloud is a big decision that requires considerable due diligence. Dieses Whitepaper soll Ihnen dabei helfen, Ihr aktuelles Contact Center zu bewerten und festzustellen, ob jetzt der richtige Zeitpunkt für einen Wechsel in die Cloud ist.
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Regent University Case Study Screenshot

Fallstudie: Regent University

Die Regent University wollte ihre Kommunikationskanäle verbessern und skalieren, um ihre Wachstumsziele zu erreichen. Mit Five9 konnte sie problemlos in die Cloud wechseln und nach Bedarf skalieren, ein Omnichannel-Erlebnis ermöglichen, so dass die Studenten auf dem Kanal ihrer Wahl interagieren konnten, und Workforce Management und Workforce-Optimierung nutzen, um die Einsatzplanung und Effizienz der Agenten zu verbessern.

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white_paper-liftoff_avaya

Five9 Cloud Is Ready for Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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5 Ways to Empower Agents to Deliver Great Customer Experiences

Whitepaper Five9 5 Möglichkeiten, Agenten zu stärken

Kunden erwarten heute, dass Sie ihr Problem so schnell wie möglich lösen, und zwar so persönlich, effizient und menschlich wie möglich. Ermöglichen Sie es Ihren Agenten, Ihre Kunden optimal zu betreuen, um sie an sich zu binden und die geschäftliche Rentabilität zu steigern.
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TruConnect Case Study Screenshot

Case Study Truconnect

TruConnect ist ein amerikanischer mobiler virtueller Netzwerkbetreiber (MVNO), der mobile Hotspots, Smartphones, mobile Datentarife und Prepaid-Handy-Gesprächs- und Texttarife im T-Mobile-Netz verkauft.
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Next Generation Retail Contact Centers Whitepaper Screenshot

Whitepaper Next Generation Retail Contact Centers

Als die Coronavirus-Pandemie ausbrach, wurde der Wert der Agilität für Einzelhändler praktisch über Nacht real. Einzelhändler, die bereits ein Cloud-Contact Center betrieben, konnten schnell auf Remote-Mitarbeiter umstellen und ihren Kunden die außergewöhnlichen, vernetzten Omnichannel-Erlebnisse bieten, die sie erwarten. Diejenigen, die nicht entdeckt haben, wie wichtig es ist, in einer Welt, in der das Contact Center zunehmend die Eingangstür eines Einzelhandelsgeschäfts ist, agil zu sein.
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Roundpoint Case Study Screenshot

Case Study Roundpoint

Mit monatlich mehr als 570.000 Anrufen ist RoundPoint Mortgage in den USA einer der größten voll-integrierten Hypothekendienstleister außerhalb des Bankgewerbes mit Standorten in Fort Mill (South Carolina) und Dallas (Texas). RoundPoint wechselte von seiner standortbasierten Contact Center-Lösung in die Cloud, um seinen Kunden einen Premiumservice bereitzustellen.
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Five9 Contact Center Success Story - Hoglund

Case Study Hoglund

Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm and marketing and analytics agency. Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.
Get Case Study
Metrigy How to Avoid the CX Metrics Gap

So umgehen Sie die Kundenerlebnis-Metrik-Lücke

Berücksichtigen Sie bei Ihrer Kundenerlebnis-Strategie sowohl die Kundenzufriedenheit als auch das Erlebnis Ihrer Mitarbeiter? Auch wenn Unternehmen über eine Vielzahl von Daten verfügen, fehlt den meisten eine umfassende Strategie für die Analyse des Kundenerlebnisses.  
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PAR Case Study Screenshot

Case Study PAR Tech

PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.

Get Case Study
Five9_Case Study_BISSELL_DE

Case Study BISSELL

Mit Hauptsitz in Michigan entwickelt BISSELL Homecare, Inc. seit mehr als 140 Jahren innovative Lösungen für die Bodenpflege. Das Unternehmen versorgt Haushalte rund um den Globus mit Staubsaugern, Bodenwischern, Teppichreinigern, Hartbodenreinigern und Reinigungsmitteln.
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Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG Report

Bericht DMG2021CBCCI

Five9 erhielt im DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI)-Bericht die höchste Gesamtbewertung der Anbieterzufriedenheit. Der Bericht misst die Kundenzufriedenheit und die Vollständigkeit der Produktfunktionen.
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[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:
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[PODCAST] The Pandemic's Impact on the Marketplace in Mexico w/ Gilberto Godine‪‪z‬

What's it like to sell technology in Mexico mid-COVID? On a recent episode of That’s Genius!, we talked with Gilberto Godinez, CEO & founder of GRUPO ITS (PCSNets Mexico).
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[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.
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[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:
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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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[PODCAST] Breaking Down the Silos w/ Mike Bourke

During the pandemic, 75% of people have changed their preferred brands. With that kind of turnover, companies of all sizes absolutely must automate their processes to better track customer engagement.
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[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?
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[PODCAST] The Five9 Family is Growing w/ Tricia Yankovich

75 new employees. 92% engagement. Those are the numbers we picked up in the second quarter at Five9. How do these new hires hear about our company? And why are so many of our employees engaged?
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[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.
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[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?
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