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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond Whitepaper Screenshot

Whitepaper How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond

Read this whitepaper to learn how the right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.
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Healthcare Anywhere Whitepaper Screenshot

Whitepaper Healthcare Anywhere

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

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The Five9 WFO Whitepaper Screenshot

Whitepaper Five9 WFO

As you move to the cloud and explore how to improve your contact center’s operations, it’s important to understand how the right workforce optimization (WFO) suite can help you optimize employee performance, decrease operating costs, and increase customer satisfaction. WFO makes everyone’s jobs easier by delivering insights that show practical ways to improve performance and consistently achieve your goals.
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The Five9 Intelligent Virtual Agent Whitepaper Screenshot

Whitepaper Five9 Intelligent Virtual Agent

Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.
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The Five9 Guide to First Contact Resolution Whitepaper Screenshot

Whitepaper Five9 Guide to First Contact Resolution

First contact resolution (FCR) is a crucial metric for customer satisfaction. One of the main ways customers evaluate positive experiences with businesses is their ability to resolve an issue the first time they connect with customer service. Improving FCR in your contact center can help differentiate your business, drive revenues, and increase customer loyalty.
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The Five9 Guide to Capacity Planning Whitepaper Screenshot

Whitepaper Five9 Guide to Capacity Planning

Calculating the right balance between contact volumes and staff coverage can be one of the most daunting tasks in the contact center. Optimal capacity planning involves staffing the appropriate number of agents with the right skills based on your contact volumes, average handling time, service hours, shrinkage, occupancy, and other factors. Read this white paper to learn how leveraging the right tools and strategies can enable you to reduce wait times, streamline customer service operations, and boost your bottom line.
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The Five9 Virtual Assist Whitepaper Screenshot

Whitepaper Five9 Agent Assist

Practical AI provides real, down to earth solutions that are easy to implement and use, and deliver exceptional ROI regardless of the business or industry you’re in. This white paper explores what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact center. You’ll learn how practical AI enables you to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire customer loyalty.
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5 Ways to Empower Agents to Deliver Great Customer Experiences

Whitepaper Five9 5 Ways To Empower Agents

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

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Don't Keep Your Customers On Hold Screenshot

Whitepaper Don't Keep Your Customers On Hold

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

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DMG IVA 2021 Whitepaper Screenshot

Whitepaper DMG IVA 2021

Let’s set the record straight about the role of artificial intelligence in the contact center. Learn about four common misconceptions about AI-enabled intelligent virtual agents to better understand these solutions and their benefits.
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The Five9 WFO Whitepaper Screenshot

Whitepaper CSAT

With so much riding on customer experience and satisfaction in today’s marketplace, it’s critical for businesses to properly manage and measure it to ensure customers are supported and satisfied with their products and services. This white paper examines the value of measuring customer satisfaction and how Five9 can equip your business with the tools and technology needed to empower your customer service team to reimagine customer experience and deliver results that inspire loyalty.
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An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper Cloud CRM Integrations

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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Intelligence that Powers Enhanced Customer Journeys

Whitepaper Aragon AI

The Intelligent Contact Center (ICC) integrates modern Artificial Intelligence (AI) technologies with current Contact Center functions and workflow to improve the Customer Sales and Support Journeys. Adding AI to a Contact Center can enable faster, more personalized, and more accurate interactions while capturing deeper insights into customer wants and needs.

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An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper An IT Checklist For Cloud Based Contact Centers

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Demo: Impeccable Voiceovers On-demand

Video Virtual Voiceover Demo

Five9 Virtual Voiceover significantly reduces the time and expense of producing high-quality custom voiceovers for static self-service scripts used with Intelligent Virtual Agents (IVAs).
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Agent Desktop Plus Demo Screenshot

Video User Access Control

Easily establish and assign user access to information

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The Power of AI and Automation in the Contact Center

Video The Power of AI and Automation in the Contact Center

AI and automation in the contact center can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.
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The Future of Seamless Customer Communication

The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

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Video Studio 7 Node Logging

See a demonstration of Studio 7’s node logging functionality.

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Agent Desktop Plus Demo Screenshot

Video Studio 7

An overview to the features of the new Five9 Inference Studio 7

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Shopping Cart Rescue & the Contact Center

Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

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Retail Returns with AI

Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

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Reimagining the Customer Experience through Journey Orchestration

Reimagining the Customer Experience through Journey Orchestration

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.

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Reimagine the Future of Work

Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.

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Agent Desktop Plus Demo Screenshot

Video Process a Webservice Response

Automate the capture of only the records you want

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Five9 Performance Dashboards

Video Performance Dashboard

Access customized business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives with Five9 Performance Dashboard.

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Agent Desktop Plus Demo Screenshot

Video Parsing Multiple Records

Save time by parsing multiple records from large files with search criteria you create

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Connect Agents with Experts: Microsoft Teams UC Integration

Video Microsoft Teams UC Integration

Break down organizational barriers and leverage resources by connecting agents to subject matter experts in real-time. Deliver the delightful, continuous experience your customers expect with Five9 and Microsoft Teams UC Integration.
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Five9 Medallia Executive Webinar

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

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How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

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Agent Desktop Plus Demo Screenshot

Video Form Node

An introduction to form node functionality in Studio 7

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Five9 Zoom Executive Webinar

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

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Create Happy Customers Without Busting Your Budget Video Screenshot

Video Five9 Workforce Optimization

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

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Five9 Workflow Automation Video Screenshot

Video Five9 Workflow Automation

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to drive exceptional customer experiences.
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4 CX Trends for 2022

Five9 EMEA Webinar: 4 CX Trends for 2022

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

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Five9 Reimagine CX Video Screenshot

Video Five9 UK Cliff Reel

A seamless CX is about anticipating your customer’s needs. Equip your agents with the vital customer information they need to deliver a personalized experience, helping them solve customer problems fast.
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Five9 Takes Care of Customers Video Screenshot

Video Five9 Takes Care of Customers

Five9 has a reputation of providing the best professional services and customer service in the cloud contact center industry. Five9 customers like athenahealth, PAR Technology, Teladoc, and Under Armour know the level of care they experience during the implementation process and the continued support they receive after their go-live ensures their success.
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ServiceNow Demo Video Screenshot

Video Five9 ServiceNow Integration

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

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How to change your Service Strategy to become Digital-First

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

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Five9 NexRep

Video Five9 NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.
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Reimagina la experiencia del cliente integrando WhatsApp a tu Contact Center

Reimagina la experiencia del cliente integrando WhatsApp a tu Contact Center

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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Reimagina la experiencia del cliente con las comunicaciones unificadas

Reimagina la experiencia del cliente con las comunicaciones unificadas

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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Agent Desktop Plus Demo Screenshot

Video Five9 Microsoft Partnership

Communicate intelligently with your customers and workforce with Microsoft and Five9

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El Futuro de la Experiencia del Cliente en la Nueva Normalidad

El Futuro de la Experiencia del Cliente en la Nueva Normalidad

Le invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

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Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

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Ask the Experts: How Leading BPOs Save Time and Money

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

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