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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
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Five9 Reimagine CX Video Screenshot

Video Five9 in 14 Seconds

This animated video provides a fast-paced reminder of the power, security, and versatility of Five9 Cloud Contact Center in just 14 seconds. Five9 software gives agents all the tools they need to have informed, productive interactions, making for happy agents, happy supervisors, and happy customers.
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Five9 No Jitter Webinar

How Integrating UC and CC Creates Better Customer Journeys

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.

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Five9 Genius AI Video Screenshot

Video Five9 Genius AI Updated VD

The Five9 Genius AI platform includes practical AI solutions to automate common tasks and free up agents to focus on more complex issues. It consists of three solutions: Five9 Virtual Assistant, Five9 Agent Assist, and Five9 VoiceStream. Leveraging these solutions, agents can get the help they need to more effectively assist customers, your business can reduce costs, and you can provide more human customer service experiences.
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Five9 Gamification

Video Five9 Gamification

The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.

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Five9 Digital Engagement Demo Screenshot

Video Five9 Digital Engagement Video

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 CX Summit LATAM 2021

Part 2: Five9 CX Summit LATAM 2021

Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.

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Five9 CX Summit LATAM 2021

Part 1: Five9 CX Summit LATAM 2021

Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.

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Part 2: Five9 CX Summit LATAM Brazil 2021

Part 2: Five9 CX Summit LATAM Brazil 2021

Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.

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Part 1: Five9 CX Summit LATAM Brazil 2021

Part 1: Five9 CX Summit LATAM Brazil 2021

Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.

Get On-Demand Webinar
Five9 CX Summit Canada 2021

Five9 CX Summit Canada 2021

Join us for the CX Summit Canada Summit 2021, presented by Five9 where we focused on the Reimagination of contact centers through digital channels, AI, automation, and analytical.

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Five9 CX Summit 2021 Keynote Address

Video Five9 CX Summit 2021 Keynote Address

More than 1,000 contact center professionals around the world took part this year’s Five9 CX Summit. Following the theme “Where Reimagined Meets Realized,” Five9 CEO Rowan Trollope opened the event by focusing on upcoming trends and highlighting recent major accomplishments.
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Five9 CustomerThink Webinar

Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.

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Five9 Connectwise

Video Five9 Connectwise

Stephanie Wisdom of Five9 sits down with Andrew Savage, project manager at ConnectWise, to learn how he uses Five9 voice and chat to power the ConnectWise IT help desk.
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Five9 Reimagine CX Video Screenshot

Video Five9 Colorado Reel

Deliver exceptional customer experiences from anywhere. Literally.
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Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Join us as we explore how CallTower and Five9 empowered Westfield Bank with next-generation Customer Experience tools - fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support the transition to the cloud.

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Agent Desktop Plus Demo Screenshot

Video Five9 Agent Desktop Plus

Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
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Five9 Fireside Chat Webinar

Fireside Chat: 5 Contact Center Predictions that will Impact 2021

Join an on-demand fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.

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Five9 2021 CX Reimagine Awards

Video Five9 2021 CX Reimagine Awards

Five9 recognized six powerful organizations for their use of Five9 solutions to provide exceptional customer experience and transform their own businesses.
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The Role of Virtual Agents in the New Digital Workforce

The Role of Virtual Agents in the New Digital Workforce Webinar

Discover why now is the time to embrace a digital workforce to reimagine customer experiences and deliver tangible business results.

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The Five9 Digital Workforce

Video Digital Workforce

Meet your new digital workforce: best-in-class AI that will transform your business with the skill sets of thousands of people.
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Gateway One

Video Demo

We hope you found our short video useful. A representative will be in touch shortly to find out how we can assist you. In the meantime, enjoy full access to the Five9 knowledge base.
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Agent Desktop Plus Demo Screenshot

Video Datastores

Using Datastores in Studio 7

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Agent Desktop Plus Demo Screenshot

Video Content Studio 7

Tips on organizing content in the Studio 7 development platform

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Video API Access

How to access your Studio 7 account programmatically using APIs

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How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

Discover the top 5 contact center predictions for 2022 that will help your enterprise stay ahead of customers’ expectations and reimagine your customer experience.

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Why Cloud

Video (Customer) Why Cloud

Hear Five9 customers dispel myths about the cloud and explain its many benefits, including exceptional voice quality, ease-of-use, flexibility, robust reporting, and more.

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Workforce Optimization Product and Market Report

Report Workforce Optimization Product Market Report

Most enterprises understand that they’re increasingly competing on the ability to deliver exceptional customer experiences. To help provide these great experiences, they're investing in contact center initiatives like workforce optimization (WFO) to more effectively engage agents and improve customer service.

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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Opus Research EIA

Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.
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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21 Screenshot

Report Omdia Decision Matrix 2020-21

Recognized as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more. Download the Omdia Decision Matrix to learn how Five9 measured up to other providers.

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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Metrigy Metristar Award

Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.
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Metrigy How to Avoid the CX Metrics Gap

Report Metric Gap

When thinking about your CX strategy, do you factor in both customer satisfaction and agent experience? Though companies have plenty of data, most don’t have a comprehensive strategy for customer experience analytics. As customer expectations evolve, your strategies and success criteria need to adapt with them. Depending on where you are now, that could mean viewing traditional KPIs from a different angle or adding new ones — or both.
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ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020 Screenshot

Report ISG Provider Lens for Contact Center as a Service CX Global 2020

The Global 2020 ISG Provider Lens evaluated 14 contact center as a service (CCaaS) providers to score their strengths, challenges, and competitive differentiators. Download the ISG Provider Lens to learn how Five9 measured up to other providers.
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IVA Product & Market Report

Report Intelligent Virtual Agent Market

An important goal for most companies is to automate as many of the incoming and outgoing service interactions as possible to free up agents to provide value where they are most needed.
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IDC Technology Spotlight Workflow Automation Report Screenshot

Report IDC Technology Spotlight Workflow Automation

In this IDC Technology Spotlight report sponsored by Five9, IDC evaluates the impact workflow automation is making on the market today and how it will drive business’ technology investments in the future.

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Gartner Critical Capabilities CCaaS

Report Gartner Critical Capabilities CCaaS

To help organizations in their buying decisions, Gartner has published its 2021 Critical Capabilities Report, which analyses 12 CCaaS providers and is a companion document to the Gartner CCaaS Magic Quadrant. The analysis is based on 12 Gartner-defined critical capabilities mapped against five use cases.
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Frost & Sullivan’s Contact Center Buyers Guide, North America, 2020 Screenshot

Report Frost Sullivan Contact Center Buyers Guide 2020

In this Buyers Guide Excerpt, "Harnessing AI to Power the Intelligent Contact Center"Frost & Sullivan provides an analysis of market trends and a profile of Five9, including a portfolio evaluation, key strengths, and customer recommendations.

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Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America Report Screenshot

Report Frost Radar LATAM

Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan.
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Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 Report Screenshot

Report Frost Radar 2021

The Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 benchmarks the North American CCaaS market for the enterprise, and Five9 ranks among the top performers. In their report, Frost & Sullivan analyzed 12 of the leading enterprise cloud contact center providers, and Five9 emerged among the top three across their Innovation and Growth indexes.
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Five9 Customer Service Index 2021: Retail and E-Commerce Edition

Report Five9 Customer Service Index Retail 2021

To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey consumers about the state of customer service and support. This year, Five9 surveyed 2,048 consumers from seven countries across North America and Europe, ranging in age from 18 to 70+. The research revealed that in the COVID-19 era, customer service is more important than ever.
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Report Five9 Customer Service Index 2021

Report Five9 Customer Service Index 2021

Five9 Customer Service Index 2021 survey reveals preferences vary by age, geography. To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey 2,048 consumers in seven countries. Now in its fifth year, the Five9 Customer Service Index provides data and insights to help businesses better meet their customers’ changing needs and expectations.
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Five9 Customer Service Index 2020: Business Decision Makers

Report Five9 Customer Service Index 2020 BDM

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.

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Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG Report

Report DMG2021CBCCI

Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI) report. The report measures customer satisfaction and completeness of product features.
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The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Aragon Research Globe for Intelligent Contact Centers 2020

Identified as a Leader, Five9 received high strength ratings for its cloud offering, inbound and outbound focus, and Salesforce integration, among other features.

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Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI Smartbite

Contact centers leveraging AI achieve significant YoY improvements across five key metrics.
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Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI Checklist

A new report from Aberdeen Strategy & Research found that top-performing contact centers implement eight key activities to get the most out of AI capabilities.
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Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI

Aberdeen surveyed 300+ contact center leaders around the world to identify the key trends and best practices shaping their activities.
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Why Move to the Cloud Infographic Screenshot

Infographic Why Now Is the Time to Move to the Cloud

This infographic shows why now is the time to move your Enterprise Contact Center to the Cloud and how to prepare for the change.

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