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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

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Infographic Five9 Reports Financial Results for Q2 2022

Five9 reported strong second quarter results, with revenue growth of 32% YoY.

View this infographic for insights on the three main drivers for our business, specifically the strength of our platform, our continued focus up-market, and the acceleration of our international presence.

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Atento

Atento Sets New Standard with Bitcoin

One of the world’s top five largest business process outsourcing companies, Atento delivers services — including customer care — to major businesses worldwide. Atento worked with Five9 to move to the cloud.
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Major Retailer Hits 90%+ QM and CSAT

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.
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Five9 Admin Console Data Sheet

Turning the chore of contact center management into a delightful, interactive experience.
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Pobl – On the Path to a Digital Future

Having grown through acquisition, Pobl had teams working on unconnected legacy telephone and customer contact systems. They were unreliable and no longer meeting the needs of the business.
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Obsessing Over Great Customer Experiences

An adequate customer service experience is not enough to stand out. Learn three steps for creating personalized experiences that attract and retain customers.
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Five9 Agent Assist

As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.

Learn how Five9 Agent Assist can help your agents succeed and stay engaged.

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Five9

How to Use AI to Improve Agent and Customer Happiness

Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (around 30-45%.) The great resignation has caused these rates to increase even more over the past few years. So how do we solve for this? 

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Create Sales Connections with Social Shoppers

Take advantage of the time your customers and prospects spend on social media to increase sales. Content that’s sharable is now shoppable.
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Demo Webinar: See Five9 Adapt to Your CRM

7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued. 

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Nutrisystem

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
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Max Homa

Swing for the Clouds with Max Homa: How to Stay Cool Under Pressure

Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do. 

Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.

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Demo Webinar: Elevate the Conversation with Five9 Digital Engagement

Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY.  According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition. 

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5 Ways to Meet Rising Employee Expectations

Employee expectations continue to rise. Contact centers must meet these expectations to attract and retain contact center agents.
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TAM

Ask the Experts: How Five9 Becomes Part of Your Extended Family

Here at Five9, we take customer experience seriously.  We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs.

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Opus Research EIA

The 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants” presents a comprehensive assessment of 21 enterprise-grade Intelligent Assistant solution providers bringing Conversational AI to support customer care, self-service, employee assistance, messaging and device control.
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Fact Co

The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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Making CX Work for Real Life

Five9 helps you reimagine your customer experience and achieve tangible business results. Our solutions enable you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and cloud to increase business agility and exceed your customers' expectations.
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BISSELL and Five9: A Partnership built on Trust and Reliability

Razi Sharbaan II, associate director for consumer care at BISSELL, explains why he trusts Five9 as his global contact centers scale and add new capabilities
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Healthcare

The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.
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How to Use Customer Data to Create Customer Loyalty

Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer Experience of Oracle, Rob Tarkoff, in this live fireside chat moderated by Five9 CMO, Genefa Murphy, as they explore this critical link between customer data and creating exceptional customer experiences.
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The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics

Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer, Genefa Murphy, will show you how to obtain and leverage the right metrics to boost customer experience and gain a competitive advantage. Backed by several studies with more than 2,000 IT, CX, and business leaders, Robin will give you real-world advice on what’s making top companies so successful. 
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Win with AI in 2022: 8 Ways to Maximize the ROI of AI in the Contact Center

Watch this webinar to learn how AI impacts contact center & CX results & the opportunity costs of not using AI, the role of AI capabilities in delivering seamless digital experiences, and the building blocks to implement practical AI to transform business results and real-life AI success stories.
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New Hire

Demo Webinar: New Hire Intelligent Virtual Agent and Virtual Voiceover

Watch this webinar to learn best practices for building conversational IVAs, how businesses are using AI and IVAs in the contact center, and leverage easy-to-create natural-sounding text-to-speech with Five9 Virtual Voiceover.
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Four Common Misconceptions about Intelligent Virtual Agents

Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.
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Ask the Experts: How to Implement Practical AI In Your Contact Center

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.
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Demo Webinar: How to Use IVAs to Streamline and Personalize Your FAQ Experience

In this webinar, we will demonstrate three ways a single business can use the Five9 Intelligent Virtual Agent to streamline conversations with: Employees: addressing questions about benefits and open enrollment, customers: going above and beyond the FAQ answer and business partners: delivering a self-service experience on every channel.
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Agent

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences. 
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Just Imagine

Collaborative Intelligence by Five9

Explore what true collaboration between human and artificial intelligence looks like, how to implement AI easily, and how to unlock data you already have.
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Digital Workforce Optimization

Evolving the Live-Agent Model Using Intelligent Virtual Agents

No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.

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Frost Radar EMEA

Frost Radar™: European Contact Centre as a Service Market, 2021

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA
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Infographic: Five9 Reports Financial Results for Q1 2022

Infographic: Five9 Reports Financial Results for Q1 2022

Five9 signed one of the largest companies in the world in the first quarter of 2022, rolling out tens of thousands of seats with anticipated ARR of over $40 million in software subscription alone.
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Why now

Whitepaper: Jetzt ist es mehr denn je an der Zeit, Ihr Enterprise Contact Center in die Cloud zu verlagern

Die meisten Unternehmen wissen, dass die Bereitstellung der außergewöhnlichen Erfahrungen, die die Kunden von heute erwarten, aufgrund der vielen Vorteile, die Cloud Contact Center bieten, eine Migration in die Cloud erfordert.
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Whitepaper: The Five9 Intelligent Contact Center Integrates with CRM

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.

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Pilot Freight Case Study

Pilot Freight Services knew they needed to automate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
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The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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aragon-research-globe-AI

The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

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Conversational AI: How Smart is Your Virtual Agent?

Conversational AI: How Smart is Your Virtual Agent?
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eBook Five9 Customer Success Stories 2020

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Gamification

Five9 Gamification

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

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Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
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Increase Business Agility With Cloud CRM Integrations

eBook Increase Business Agility with Cloud CRM Integrations

Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
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eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Forrester Report

Forrester Names Five9 a Leader Once Again

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

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Deliver Exceptional Experiences to Customers On-The-Go

View an In-Depth Demo Video of the integration

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys.

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The Contact Center Workforce of the Future

The Contact Center Workforce of the Future

An ICMI Executive Summary, Sponsored by Five9

Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.

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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants
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Blended Inbound Outbound Call Center Demo

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

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