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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Agent

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences. 
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Just Imagine

Collaborative Intelligence by Five9

Explore what true collaboration between human and artificial intelligence looks like, how to implement AI easily, and how to unlock data you already have.
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Digital Workforce Optimization

Evolving the Live-Agent Model Using Intelligent Virtual Agents

No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.

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Frost Radar EMEA

Frost Radar™: European Contact Centre as a Service Market, 2021

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA
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Infographic: Five9 Reports Financial Results for Q1 2022

Infographic: Five9 Reports Financial Results for Q1 2022

Five9 signed one of the largest companies in the world in the first quarter of 2022, rolling out tens of thousands of seats with anticipated ARR of over $40 million in software subscription alone.
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Why now

Whitepaper: Jetzt ist es mehr denn je an der Zeit, Ihr Enterprise Contact Center in die Cloud zu verlagern

Die meisten Unternehmen wissen, dass die Bereitstellung der außergewöhnlichen Erfahrungen, die die Kunden von heute erwarten, aufgrund der vielen Vorteile, die Cloud Contact Center bieten, eine Migration in die Cloud erfordert.
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whitepaper intelligente

Whitepaper: The Five9 Intelligent Contact Center Integrates with CRM

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.

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Pilot Freight Case Study

Pilot Freight Services knew they needed to automate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
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2021-24-The-Aragon-Research-Globe-for-Intelligent-Contact-Centers-2021

The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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aragon-research-globe-AI

The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

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Conversational AI: How Smart is Your Virtual Agent?

Conversational AI: How Smart is Your Virtual Agent?
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customer success stories 2020

eBook Five9 Customer Success Stories 2020

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Gamification

Five9 Gamification

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

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Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
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Increase Business Agility With Cloud CRM Integrations

eBook Increase Business Agility with Cloud CRM Integrations

Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
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eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Forrester Report

Forrester Names Five9 a Leader Once Again

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

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Mobile Visual IVR Abstract

Deliver Exceptional Experiences to Customers On-The-Go

View an In-Depth Demo Video of the integration

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys.

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The Contact Center Workforce of the Future

The Contact Center Workforce of the Future

An ICMI Executive Summary, Sponsored by Five9

Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.

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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants
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Blended Inbound Outbound Call Center Demo

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

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Five9 Case Study Lake County

Case Study Lake County

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.
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Five9 Cloud Is Ready for Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:
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[PODCAST] The Pandemic's Impact on the Marketplace in Mexico w/ Gilberto Godine‪‪z‬

[PODCAST] The Pandemic's Impact on the Marketplace in Mexico w/ Gilberto Godine‪‪z‬

What's it like to sell technology in Mexico mid-COVID? On a recent episode of That’s Genius!, we talked with Gilberto Godinez, CEO & founder of GRUPO ITS (PCSNets Mexico).
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That's Genius! podcast with Genefa Murphy

[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.
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Stabilize. Enhance. Transform. w/ Martin Cross

[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:
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That's Genius! Podcast with Dave Michels

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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That's Genius! Podcast with Mike Bourke

[PODCAST] Breaking Down the Silos w/ Mike Bourke

During the pandemic, 75% of people have changed their preferred brands. With that kind of turnover, companies of all sizes absolutely must automate their processes to better track customer engagement.
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[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?
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The Five9 Family is Growing w/ Tricia Yankovich

[PODCAST] The Five9 Family is Growing w/ Tricia Yankovich

75 new employees. 92% engagement. Those are the numbers we picked up in the second quarter at Five9. How do these new hires hear about our company? And why are so many of our employees engaged?
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 Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.
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The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?
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Five9 Summer Interns

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

This is normally the time of year that the halls at Five9 are packed with our summer interns. And while a lot of other companies have done away with the summer intern program all together, here at Five9, we couldn’t possibly just not have our summer interns.
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Five9 CX Summit '20

[PODCAST] The Road to CX Summit w/ Ryan Kam

Show of hands if you were booked to attend a conference this year that either canceled, or moved virtual?
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The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?
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That's Genius! Podcast

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Walt Rossi, Five9VP of Business Development, knows that it’s easy to say you’re in a working agreement with another company, but to combine your products into a solution that actually works for the customer is a whole other ballgame.
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[PODCAST] The Work From Home Boom w/ Sheila McGee-Smith

[PODCAST] The Work From Home Boom w/ Sheila McGee-Smith

Are you still working from home? Before COVID-19 swept across the United States, less than 20% of contact center agents were being supported by a cloud-based solution. Those 20% had an easy time making the switch to a WFH model.
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That's Genius!

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 2

The gig economy is really intriguing to me. Being able to turn work on and off at my leisure. Working when I feel the most creative or productive. One positive thing about the pandemic is that it’s accelerated telecommunication solutions - making it possible for many people to work when they weren’t able to before.
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The Power of the Five9 FastTrack Program w/ Casey Dunigan

[PODCAST] The Power of the Five9 FastTrack Program w/ Casey Dunigan

I don’t know what I’d do if my company wasn’t based in the cloud. I’m not even sure if I’d still have a job. I can tell you now that the cloud has quite literally saved companies from going under during this pandemic.
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Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

It’s a little creepy when I consider how much information different companies have on me. But, when an agent from one of those companies uses the provided info to craft a unique experience for me… I have to admit it’s kind of nice.
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That's Genius!

[PODCAST] People Helping People w/ David Cashman

For a lot of people, work from home sounds like a dream. Roll out of bed, put on slippers, grab the coffee and the laptop and just sit in sweats on the couch all day? Who wouldn’t want that?
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That's Genius! podcast

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

The last time we had Anand Chandrasekaran on the That’s Genius! Podcast, he had been with Five9 for just over 100 days. Now, he’s closing in on his first year.
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That's Genius!

[PODCAST] Customer Service in the Age of Social Media w/ Frank Wassenbergh & Kevin Sheehan, CloudLinx

Once upon a time, the customer contact center was simple. It was about three things:
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That's Genius!

[PODCAST] Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

Back in December, Zoom had 10 million active users. In March, when they launched their Master Agent program? They had 300 million. In 3 months, they ended up with 30 times as many users as they had before Christmas.
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That's Genius!

[PODCAST] 3 Ways Technology Empowers Contact Centers w/ Michael Ramsey

“Okay, but our contact center is getting the job done as we are. Why should we consider migrating it to the cloud?” It’s a fair question.
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That's Genius!

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?
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That's Genius Podcast

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.
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