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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Info Sheet

Infographic Why Now Is the Time to Move to the Cloud

This infographic shows why now is the time to move your Enterprise Contact Center to the Cloud and how to prepare for the change.

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Why Integrate Zoom Phone and Your Contact Center Infographic Screenshot

Infographic Why Integrate Zoom Phone and Your Contact Center

This infographic shows how integrating Zoom Phone and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

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Why Integrate Zendesk and Your Contact Center Infographic Screenshot

Infographic Why Integrate Zendesk and Your Contact Center

This infographic shows how integrating Zendesk and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
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Why Integrate ServiceNow and Your Contact Center Infographic Screenshot

Infographic Why Integrate ServiceNow and Your Contact Center

This infographic shows how integrating ServiceNow and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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Why Integrate Salesforce and Your Contact Center Infographic Screenshot

Infographic Why Integrate Salesforce and Your Contact Center

This infographic shows how integrating Salesforce and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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Why Integrate Oracle Service Cloud and Your Contact Center Infographic Thumbnail

Infographic Why Integrate Oracle B2C Service and Your Contact Center

Understanding your customers is more important than ever—especially the ability to do so through the Oracle B2C Service environment. Integrating Oracle B2C Service and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
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Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.
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Why Integrate Microsoft Dynamics 365 and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Dynamics 365 and Your Contact Center

This infographic shows how integrating Microsoft Dynamics and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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WFO thumbnail

Inspire, Motivate, and Engage Agents

Workforce optimization tools enable you to engage agents wherever they work to enhance staffing, performance, coaching, and management. Improve customer experiences, engage and empower agents, and boost your bottom line.
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WFA Infographic Thumbnail

Infographic WFA

Leverage workflow automation to streamline your operations, boost efficiency, and improve process consistency in your contact center. Workflow automation empowers employees, eliminates repetitive work, improves revenues, and provides a better customer experience.
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Infographic: Closing the CX Metrics Gap

Infographic Metric Gap

Closing the metrics gap means not only identifying the right metrics to measure success but committing to an end-to-end CX metrics strategy for voice of customer and agent performance.
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Infographic iva

Infographic IVA

Most customers prefer self-service when they need support. Give them immediate answers and quick service with intelligent virtual agents (IVAs) that can provide a more human customer service experience while making a positive impact on your bottom line.
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Making Customer Service a More Human Experience

Infographic Five9 Making Customer Service a More Human Experience

From understanding what customers value most when they need assistance from your business to providing the type of service and support that inspires loyalty, it’s important to know what makes today’s customers tick.
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Infographic_Cloud_Migration_v4

Why Organizations Are Moving to Cloud CX


Meeting the needs of today’s customers starts with rethinking your business capabilities. Find out why moving to a cloud contact center is the logical path forward in a 21st-century marketplace.

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5 Ways Five9 Makes COVID Vaccine Communication Smarter, Faster & Easier Infographic Thumbnail

Infographic COVID

Delivering COVID-19 vaccines is an unprecedented challenge for healthcare providers, pharmacies, and other participating organizations.
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Agent Engagement Infographic

Infographic Agent Engagement

80% of customers say the experience a company provides is as important as its products and services. See how the right technology creates great agent experiences that empower them to deliver great customer experiences.

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Agent Assist Infographic Thumbnail

Infographic Agent Assist

Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
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5 Signs IVR to IVA Infographic Thumbnail

IVR vs IVA: Which is Right For Your Call Center

If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of self-service that customers expect. You’re also missing out on opportunities to increase your automation rates and reduce service costs.
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Impact of COVID-19 on Healthcare Contact Centers

Healthcare Contact Center 2022

It’s hard to imagine an industry more affected by COVID-19 than healthcare. Frost & Sullivan surveyed healthcare decision makers to discover how they’ve handled substantial change to their contact center strategies since early 2020.
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Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Five9 Retail eGuide 2022

Five9 Retail eGuide 2022

Explore nine innovative customer touchpoints to enhance customer-centric moments. From platforms that encompass a wide approach, such as social media platforms to those that empower 1:1 engagement, learn about opportunities to enhance your strategy.
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Five9 Customer Service Index 2020

Five9 Customer Service Index 2020

The Five9 Customer Service Index 2020 provides data and insights to help businesses better meet their customers’ changing needs and expectations. For the 2020 study, over 1,000 survey respondents were prompted to base their responses on how their attitudes changed and the impact of the COVID-19 pandemic.
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Five9 Customer Service Index 2019

Five9 Customer Service Index 2019

Five9 Customer Service Index 2019 Defining and Tracking Today’s Consumer Expectations and Behaviors with Customer Service – Survey Results

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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Workflow Automation

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
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 Future is Calling

eBook The Future is Calling

Who’s answering your calls? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful technology out there that can provide a better customer experience.
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The Five9 Guide to Making Customer Service a More Human Experience eBook Screenshot

eBook The Five9 Guide to Making Customer Service a More Human Experience

In this eBook, we explore what customers really want from your business, how the right cloud contact center technology enables you to provide more human experiences across every aspect of their journey, and how these experiences can help you build their loyalty.
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Reimagine the Contact Center Experience

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
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Nextiva UCaaS eBook Screenshot

eBook Nextiva UCaaS

Even with the best communication technologies in your arsenal, customers can have fragmented, poor experiences. When employees in customer-facing departments can’t collaborate in real time, organizations face an uphill challenge to deliver seamless customer interactions. Despite the surge in unified communications, many firms haven’t integrated it with their contact centers.
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Natural lang

eBook Natural Language IVAs

Intelligent virtual agents (IVAs) that leverage natural language technology can effectively handle routine contact center tasks while delivering more conversational self-service to customers. The entire experience requires less effort, which research has shown can have a major impact on customer loyalty. This eBook describes the many other benefits of natural language IVAs and provides a framework for realizing those results in your own contact center.
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Intersection of UCaaS and CCaaS for CX eBook Screenshot

eBook Intersection of UCaaS and CCaaS for CX

Having a unified contact center is critical to a company’s success and the ability to provide customers with the exceptional service and support experiences they expect.
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ebook

eBook Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.
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The Five9 Guide to Contact Center Outsourcers

eBook Five9 Guide for CC Outsourcers

Today’s customers demand exceptional service and support every time they contact your business.
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Woman smiling talking on phone

eBook Five9 Customer Success Stories

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Five9_Company_Fact_Sheet

Five9 Company Fact Sheet

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that
empower agents and organizations to deliver extraordinary customer experiences in a digital era.
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook Digital Engagement

Today’s customers expect your brand to have the technology to deliver seamless, connected experiences across channels (phone, email, webchat, SMS, social media, and video) that save them time and provide accurate, timely resolutions to sales or service inquiries. This eBook explains how to deliver the digital-first omnichannel experiences customers want so you can meet their expectations, win their business, and sustain their loyalty.
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five9 cx maturity model

eBook CXMaturityModel

The contact center is your company’s new front door, and providing a consistently exceptional customer experience is essential. But set against a fast-moving technology backdrop, where does your business stand when it comes to CX maturity? How ready is your organization to capitalize on powerful new solutions that make it possible to completely reimagine CX and realize real results?
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3 Steps to Smarter, Faster, and Easier COVID-19 Vaccine Communication eBook Screenshot

eBook COVID

Distributing the COVID-19 vaccine to consumers is a critical step to overcoming the pandemic. They want to know when, where, and how to get their shots. Consumers have a lot of questions and expect the organizations administering vaccines to provide timely information and services across many different support channels. Effectively communicating with them is a major challenge, but doing it right is important for ending the pandemic, safeguarding consumers, and building loyalty.
Get eBook
Conversational AI for Retail Service Automation

eBook Conversational AI for Retail Service Automation

Digital marketplaces are recreating retail and driving new consumer expectations that demand relentless innovation.
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Contact Center Outsourcers Playbook 04 eBook Screenshot

eBook Contact Center Outsourcers Playbook 04

The success of your contact center relies on the metrics displayed and shared with key stakeholders. It’s not enough to just say “things are doing great” and move on. Managers must be provided with reports in order to conduct proper analysis of what is working and what isn’t. Share the success and improve upon the issues that have been identified. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 03 eBook Screenshot

eBook Contact Center Outsourcers Playbook 03

Contact center managers are tasked with the challenge of balancing staffing levels while maintaining profitability. You want to ensure your contact center is staffed accordingly to deliver a great customer experience. In order to do so, you must look at ways to improve the workload of your agents and optimize their schedules. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 02 eBook Screenshot

eBook Contact Center Outsourcers Playbook 02

Delivering a great customer experience starts with your agents but, more importantly, how they are trained. Agents must be empowered to succeed and that all starts within your business. When a new agent is hired, it’s important that they are properly onboarded, trained, and coached for continuous development. Read this playbook to learn more!

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Contact Center Outsourcers Playbook 01 eBook Screenshot

eBook Contact Center Outsourcers Playbook 01

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.

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5 Performance Roadblocks eBook Screenshot

eBook 5 Performance Roadblocks

Many contact centers encounter roadblocks on the road to pursuing operational excellence. Factors like data consolidation, information access, operational visibility, management, and employee engagement often present serious challenges. Five9 Performance Dashboard helps your operation break through theses roadblocks to deliver excellent customer experiences.
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Five9 UC Integration with Zoom Phone Datasheet Screenshot

Datasheet Zoom UC Integration

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

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Datasheet Verint Workforce Optimization screenshot

Datasheet Workforce Optimization by Verint

Five9 Workforce Optimization (WFO) solution is powered by Verint, helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.
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Five9 Enterprise Workforce Management Datasheet Screenshot

Datasheet Workforce Management

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

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Five9 TCPA Manual Touch Mode Datasheet Screenshot

Datasheet TCPA Manual Touch Mode

Comply with Dialing Regulations and Dial with Confidence

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Setting Up Your Remote Workforce for Success Datasheet Screenshot

Datasheet Setting Up Your Remote Workforce for Success

The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.

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