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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Five9 Fact Sheet Screenshot

Five9 Company Fact Sheet

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that
empower agents and organizations to deliver extraordinary customer experiences in a digital era.
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2021-24-The-Aragon-Research-Globe-for-Intelligent-Contact-Centers-2021

The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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aragon-research-globe-AI

The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

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Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
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Five9 Workforce Optimization Datasheet Thumbnail

Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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Five9 Workflow Automation Datasheet Screenshot

Datasheet Five9 Whendu

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
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Five9 WFO Recording Data Protection Datasheet Screenshot

Datasheet Five9 WFO Recording Data Protection

The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards. 

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Five9 Virtual Voice Over

Datasheet Five9 Virtual Voiceover

Five9 Virtual Voiceover enables you to generate lifelike text-to-speech on the fly, significantly reducing the time and expense of producing high-quality voiceovers for intelligent virtual agents (IVAs).
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Five9 Virtual Assistant Datasheet Thumbnail

Datasheet Five9 Virtual Assistant

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Virtual Assistant and help agents deliver a more human experience.

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Five9 Video Datasheet Thumbnail

Datasheet Five9 Video

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

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Five9 Supervisor Plus Datasheet Screenshot

Datasheet Five9 Supervisor Plus

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

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Five9 Social Engagement Datasheet Screenshot

Datasheet Five9 Social Engagement

Five9 Social Engagement helps your business respond intelligently to social media mentions to create positive business outcomes and exceptional experiences.
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Five9 Secure Payment Capture Datasheet Screenshot

Datasheet Five9 Secure Payment Capture

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

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Five9 Reporting Data Sheet

Datasheet Five9 Reporting

The reporting data sheet provides an overview of the Five9 historical and real-time reporting and monitoring capabilities.
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Five9 Proactive Notification Datasheet Screenshot

Datasheet Five9 Proactive Notification

Five9 Proactive Notification, powered by Five9 Workflow Automation, automates omnichannel outbound communication to help your business create exceptional customer experiences.

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Five9 Performance Dashboard Datasheet Screenshot

Datasheet Five9 Performance Dashboard

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

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Five9 Operational Intelligence Datasheet Screenshot

Datasheet Five9 Operational Intelligence

Five9 Operational Intelligence, powered by Five9 Workflow Automation, automatically aggregates information in real time using a library of pre-built connections to CRM, service management, order entry, billing, and other popular business systems.
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Five9 Liftoff for Genesys Users Datasheet Screenshot

Datasheet Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

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Five9 Liftoff for Cisco Users Datasheet Screenshot

Datasheet Five9 Liftoff for Cisco Users

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

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Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

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Five9 Interaction Analytics Datasheet Screenshot

Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
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Five9 Intelligent Virtual Agent Datasheet Thumbnail

Datasheet Five9 Intelligent Virtual Agent

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Intelligent Virtual Agent and help agents deliver a more human experience.
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Five9 Adapter for Oracle B2C Service Datasheet Screenshot

Datasheet Five9 Integrate with Oracle B2C Service Cloud

With the Five9 Adapter for Oracle B2C Service, organizations can solve customer issues quickly and effectively with unified web, social, and contact center experiences. The Five9 adapter combines contact center controls natively in a single, intuitive user interface to help agents work within the already-familiar CRM environment.
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Five9 Adapter for Oracle B2B Service / CX Sales Datasheet Screenshot

Datasheet Five9 Integrate with Oracle B2B Service Cloud

The Five9 Adapter for Oracle B2B Service / CX Sales combines contact center controls natively in a single, intuitive user interface. Organizations using the combined solution reap the benefits to solve customer issues quickly and empower your agents to deliver a more human customer service experience.
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Five9 Inference Studio Task Library Datasheet Screenshot

Datasheet Five9 Inference Studio Task Library

The Five9 Inference Studio Task Library makes it easy to create ready-to-use intelligent virtual agents (IVAs) that can perform common user self-service tasks.
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Five9 and Google CCAI

Datasheet Five9 Google CCAI

Use the combined capabilities of Five9 AI-powered solutions and Google Contact Center AI (CCAI) to dramatically improve customer and agent experiences. Five9 solutions harness the power of Google conversational AI and add an abstraction layer, allowing non-technical users to easily create AI-enabled interaction flows and engagement journeys.
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Global Voice

Datasheet Five9 Global Voice

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

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Five9 Gamification Datasheet Screenshot

Datasheet Five9 Gamification

Deliver amazing customer experiences by changing the way you motivate agents and supervisors. 

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Five9 FastTrack Deployment Datasheet Screenshot

Datasheet Five9 FastTrack Program

Accelerate remote agent deployment in emergency situations

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Five9 Essentials Workforce Management Datasheet Screenshot

Datasheet Five9 Essentials Workforce Management

Five9 Essentials Workforce Management (WFM) is a powerful solution that meets all of the essential needs of a WFM deployment.
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Five9 Essentials Quality Management Datasheet Screenshot

Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Five9 Engagement Workflow Datasheet Screenshot

Datasheet Five9 Engagement Workflow

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

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Five9 Digital Outreach Datasheet Screenshot

Datasheet Five9 Digital Outreach

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

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Five9 Digital Engagement Datasheet Screenshot

Datasheet Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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Five9 Adapter for Zendesk Datasheet Screenshot

Datasheet Five9 Adapter for Zendesk

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

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Five9 Adapter for ServiceNow Datasheet Screenshot

Datasheet Five9 Adapter for ServiceNow

Engage with customers through voice, email, and chat – all within a single ServiceNow desktop. 

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Five9 Salesforce Integration Datasheet Screenshot

Datasheet Five9 Adapter for Salesforce

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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Five9 Adapter for Oracle NetSuite Datasheet Screenshot

Datasheet Five9 Adapter for Oracle NetSuite

The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience. 

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Five9 Adapter for Microsoft Dynamics 365 Datasheet Screenshot

Datasheet Five9 Adapter for Microsoft Dynamics 365

With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.

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Digital Workforce Datasheet Screenshot

Datasheet DestinationCRM Convo AI

It’s getting more common – and easier – for companies to build and launch intelligent virtual agents (IVAs) that leverage advanced speech technologies to deliver conversational self-service.
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CRM Overview Datasheet Screenshot

Datasheet CRM Overview

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.

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Five9 Enterprise Quality Management Datasheet Screenshot

Datasheet Contact Center Quality Management

With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.

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Five9 Blended Contact Center Datasheet Thumbnail

Datasheet Blended Cloud Contact Center

The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.
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Five9 Agent Desktop Plus Datasheet Thumbnail

Datasheet Agent Desktop Plus

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

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10 Tips for Engaging New Work-At-Home Agents Datasheet Screenshot

Datasheet 10 Tips for Engaging New Work-At-Home Agents

Cloud contact center as a service (CCaaS) solutions offer the unique capability to quickly enable your agents to work remotely if needed. Studies have shown that agent engagement is directly related to customer experience.
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Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Five9 Fact Sheet Screenshot

eBook Five9 Company Fact Sheet

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that
empower agents and organizations to deliver extraordinary customer experiences in a digital era.
Get Data Sheet