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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

UCSF

The Steps Not Taken: What Are You Missing in Your Patient Experience?

The information systems that we use to capture and measure the patient experience are designed to document the quality of the interactions that take place between patients, providers and staff. However, the patient experience is significantly impacted by the impact of inaction and the steps not taken – the phone calls that are not returned and the information not provided.

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ETA

Ask the Experts: Take the Sting Out of Environment Testing with Five9 Razor

We all know the CX technology eco-system is vast. So how do you ensure all the parts are working well together to deliver the best customer experience. Join us to learn how you can identify broken IVR segments and dead-end call flows, create test scripts, and diagnose issues across your CX landscape via the new user-friendly testing solution: Five9 Razor. 

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Digital Channels

Ask the Experts: How to Expand into Digital Channels

At the rate of 26% YoY, customer communication preferences are shifting toward digital channels and, while voice is the channel of choice for many, according to the Five9 Customer Service Index, you can’t afford to wait any longer.  

If you are struggling to build an omnichannel strategy, this webinar is for you.  

Join this 30-minute conversation with Opus Research Senior Analyst Scott Baker and Five9 Director of Technical Marketing Erin Wilson as they outline the crucial tools you need to effectively connect with your customers across all channels.  

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WFO Demo

Demo Webinar: Gain More Customer Insights with Interaction Analytics 

Customers provide valuable information every day, you just might not know it. Competitive intelligence, messaging feedback, campaign performance, and product feedback data are often hidden among your contact center interactions. If you can’t identify, access, and share this data, your organization misses an opportunity to better learn from and serve your customers and agents. 

According to Gartner 72% of CX leaders report that their organizations still do not fully understand what drives their customers’ behaviors and attitudes, despite their access to data. 

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From You Flowers

Customer Success Story: How From You Flowers Wins with Five9 

From You Flowers prioritizes personalization - from the cards on their flowers, to their customer support, they want each customer to have the experience that's right for them. 

With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel - chat, email, or phone. That's where Five9 came in. 

In this customer case study webinar Five9 Sr. Technical Account Manager Tim Sacco sits down with From You Flowers Director of IT Dana Urban to discuss:  

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CCW

Is AI Really Necessary?

The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question: Why isn't AI more prevalent inside the contact center? 

Join this webinar to hear Five9 EVP of Product Callan Schebella and Five9 Director of Technical Marketing Erin Wilson discuss how far AI technology has progressed and learn what is in store for the future of AI. 

Don’t miss the engaging discussion on topics such as:  

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Five9

How to Use AI to Improve Agent and Customer Happiness

Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (around 30-45%.) The great resignation has caused these rates to increase even more over the past few years. So how do we solve for this? 

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Five9

Demo Webinar: See Five9 Adapt to Your CRM

7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued. 

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Max Homa

Swing for the Clouds with Max Homa: How to Stay Cool Under Pressure

Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do. 

Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.

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Omnichannel Demo

Demo Webinar: Elevate the Conversation with Five9 Digital Engagement

Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY.  According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition. 

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TAM

Ask the Experts: How Five9 Becomes Part of Your Extended Family

Here at Five9, we take customer experience seriously.  We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs.

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Fact Co

The Future Of Customer Engagement (Canada)

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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Fact Co

The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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NavyCXSUMMITEMEA22

CX Summit EMEA 2022

Join Five9 executives, analysts, customers, and partners as we discuss the latest trends and innovations in the contact centre space. Connect and network with CX professionals to learn how the power of practical AI, automation, and cloud can increase business agility and exceed your customers' expectations.

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Healthcare

The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.
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Girl on Phone

How to Use Customer Data to Create Customer Loyalty

Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer Experience of Oracle, Rob Tarkoff, in this live fireside chat moderated by Five9 CMO, Genefa Murphy, as they explore this critical link between customer data and creating exceptional customer experiences.
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Woman on Phone

The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics

Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer, Genefa Murphy, will show you how to obtain and leverage the right metrics to boost customer experience and gain a competitive advantage. Backed by several studies with more than 2,000 IT, CX, and business leaders, Robin will give you real-world advice on what’s making top companies so successful. 
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Contact Center

Win with AI in 2022: 8 Ways to Maximize the ROI of AI in the Contact Center

Watch this webinar to learn how AI impacts contact center & CX results & the opportunity costs of not using AI, the role of AI capabilities in delivering seamless digital experiences, and the building blocks to implement practical AI to transform business results and real-life AI success stories.
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New Hire

Demo Webinar: New Hire Intelligent Virtual Agent and Virtual Voiceover

Watch this webinar to learn best practices for building conversational IVAs, how businesses are using AI and IVAs in the contact center, and leverage easy-to-create natural-sounding text-to-speech with Five9 Virtual Voiceover.
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Man and Laptop

Four Common Misconceptions about Intelligent Virtual Agents

Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.
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Man at Desk

Ask the Experts: How to Implement Practical AI In Your Contact Center

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.
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Woman on Couch

Demo Webinar: How to Use IVAs to Streamline and Personalize Your FAQ Experience

In this webinar, we will demonstrate three ways a single business can use the Five9 Intelligent Virtual Agent to streamline conversations with: Employees: addressing questions about benefits and open enrollment, customers: going above and beyond the FAQ answer and business partners: delivering a self-service experience on every channel.
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Agent

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences. 
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Just Imagine

Collaborative Intelligence by Five9

Explore what true collaboration between human and artificial intelligence looks like, how to implement AI easily, and how to unlock data you already have.
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Fact Co

The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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The Future of Seamless Customer Communication

The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

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Shopping Cart Rescue & the Contact Center

Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

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Retail Returns with AI

Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

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Reimagining the Customer Experience through Journey Orchestration

Reimagining the Customer Experience through Journey Orchestration

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.

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Reimagine the Future of Work

Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.

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Five9 Medallia Executive Webinar

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

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How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

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Five9 Zoom Executive Webinar

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

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4 CX Trends for 2022

Five9 EMEA Webinar: 4 CX Trends for 2022

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

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How to change your Service Strategy to become Digital-First

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

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Reimagina la experiencia del cliente integrando WhatsApp a tu Contact Center

Reimagina la experiencia del cliente integrando WhatsApp a tu Contact Center

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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Reimagina la experiencia del cliente con las comunicaciones unificadas

Reimagina la experiencia del cliente con las comunicaciones unificadas

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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El Futuro de la Experiencia del Cliente en la Nueva Normalidad

El Futuro de la Experiencia del Cliente en la Nueva Normalidad

Le invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

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Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

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Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

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Ask the Experts: How Leading BPOs Save Time and Money

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

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Five9 No Jitter Webinar

How Integrating UC and CC Creates Better Customer Journeys

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.

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Five9 CX Summit LATAM 2021

Part 2: Five9 CX Summit LATAM 2021

Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.

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Five9 CX Summit LATAM 2021

Part 1: Five9 CX Summit LATAM 2021

Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.

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Part 2: Five9 CX Summit LATAM Brazil 2021

Part 2: Five9 CX Summit LATAM Brazil 2021

Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.

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Part 1: Five9 CX Summit LATAM Brazil 2021

Part 1: Five9 CX Summit LATAM Brazil 2021

Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.

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Five9 CX Summit Canada 2021

Five9 CX Summit Canada 2021

Join us for the CX Summit Canada Summit 2021, presented by Five9 where we focused on the Reimagination of contact centers through digital channels, AI, automation, and analytical.

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Five9 CustomerThink Webinar

Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.

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