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Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

The Five9 WFO Whitepaper Screenshot

Whitepaper Five9 WFO

As you move to the cloud and explore how to improve your contact center’s operations, it’s important to understand how the right workforce optimization (WFO) suite can help you optimize employee performance, decrease operating costs, and increase customer satisfaction. WFO makes everyone’s jobs easier by delivering insights that show practical ways to improve performance and consistently achieve your goals.
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The Five9 Intelligent Virtual Agent Whitepaper Screenshot

Whitepaper Five9 Intelligent Virtual Agent

Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.
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The Five9 Guide to First Contact Resolution Whitepaper Screenshot

Whitepaper Five9 Guide to First Contact Resolution

First contact resolution (FCR) is a crucial metric for customer satisfaction. One of the main ways customers evaluate positive experiences with businesses is their ability to resolve an issue the first time they connect with customer service. Improving FCR in your contact center can help differentiate your business, drive revenues, and increase customer loyalty.
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The Five9 Guide to Capacity Planning Whitepaper Screenshot

Whitepaper Five9 Guide to Capacity Planning

Calculating the right balance between contact volumes and staff coverage can be one of the most daunting tasks in the contact center. Optimal capacity planning involves staffing the appropriate number of agents with the right skills based on your contact volumes, average handling time, service hours, shrinkage, occupancy, and other factors. Read this white paper to learn how leveraging the right tools and strategies can enable you to reduce wait times, streamline customer service operations, and boost your bottom line.
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The Five9 Virtual Assist Whitepaper Screenshot

Whitepaper Five9 Agent Assist

Practical AI provides real, down to earth solutions that are easy to implement and use, and deliver exceptional ROI regardless of the business or industry you’re in. This white paper explores what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact center. You’ll learn how practical AI enables you to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire customer loyalty.
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5 Ways to Empower Agents to Deliver Great Customer Experiences

Whitepaper Five9 5 Ways To Empower Agents

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

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Don't Keep Your Customers On Hold Screenshot

Whitepaper Don't Keep Your Customers On Hold

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

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DMG IVA 2021 Whitepaper Screenshot

Whitepaper DMG IVA 2021

Let’s set the record straight about the role of artificial intelligence in the contact center. Learn about four common misconceptions about AI-enabled intelligent virtual agents to better understand these solutions and their benefits.
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The Five9 WFO Whitepaper Screenshot

Whitepaper CSAT

With so much riding on customer experience and satisfaction in today’s marketplace, it’s critical for businesses to properly manage and measure it to ensure customers are supported and satisfied with their products and services. This white paper examines the value of measuring customer satisfaction and how Five9 can equip your business with the tools and technology needed to empower your customer service team to reimagine customer experience and deliver results that inspire loyalty.
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easset

Whitepaper Cloud CRM Integrations

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper An IT Checklist For Cloud Based Contact Centers

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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