Let Us Help You Build Your Contact Centre
With thousands of successful customer implementations, we know what it takes to build an excellent contact centre. The Five9 approach to implementation is to first define a solution based on your business goals and success criteria, to configure that solution, to train your staff, to validate that the solution meets your business requirements and to then deploy the solution throughout your organisation. After deployment, we continuously fine-tune the solution to deliver optimal results.
Each project has a designated Implementation Manager from our Professional Services team to help you get up and running. This means that within 24 hours of your first “Getting Started” email, you will have a Five9 team member helping you every step of the way. During implementation, Five9 University trains your staff, supervisors, and administrators on the use of the Five9 system. After intial implementation, our Professional Services team is available to ensure the continued success of your contact centre.