Five9 Customer Support:
Maximising Your Success

We're Always On-Call

Every Five9 customer can access our 24/7 phone and online support, which includes product documentation, case management and a comprehensive knowledge base with hundreds of solutions to common issues. In addition to the world-class support that is available to every Five9 customer, the Premium Support option is also available to Five9 clients who want direct access to our senior customer support team. When you sign up for Premium Support, you also receive a dedicated Technical Account Manager (TAM), regular account reviews and project management. As a Premium Support customer you will also recieve coordination, personalised new release previews and training, consulting hours to help you grow and optimise, and a defined escalation path for feedback, questions and issues.

Through the Five9 Developer Program, we also provide support to the developers, consultants and IT professionals who use the Five9 Cloud APIs to extend and enhance the benefits of their Five9 Cloud Contact Centre solution.

Every Five9 customer can access our 24/7/365 telephone and online support, including documentation, our knowledge base and online case management.

Contact Five9 Customer Support Now

  1. Use the Customer Support Portal. The Customer Support Portal is where you create, update and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to your virtual contact centre application portal from the Customer Login Page and select "Customer Support."

  2. Email us. You can reach us at cases@five9.com. Sending an email automatically creates a case with your problem description.

  3. Call us. Talk to our Five9 Customer Support agents in the US by calling 1-866-553-1459 or internationally by calling +1-925-218-2325.

Log Into Five9

Sign Up for Premium Support

Direct access to Senior Customer Support team

Technical Account Manager dedicated to you

Account reviews regularly

Consulting hours to continuously grow and optimise

Escalation path for feedback, questions and issues

Project management and coordination

Personalised previews and training on new releases

The success of any relationship depends on how well and how honestly you’re able to communicate. We view Five9 as a trusted partner.
Wasif Khan
CIO, Invenio

Call +44 203 318 7902 for More Information