87% of US adults don’t know the difference between contact centre and CRM software. The below infographic explains – in the simplest terms – the core distinctions between CRM and contact centre, as well as how the two technologies work better together. While CRM and contact centre software are distinctly different, they are highly complementary. Contact centre software converts CRM into a productivity engine for sales, customer service and relationship building.
Use this code to embed this infographic on your blog or website:
<a href="http://www.five9.com/crm-and-contact-center-distinctions"><img src="/media_library/image/885/CCTR_infogr_hires.jpg" alt="CRM vs Contact Centre Infographic Service Request" width="100%" border="0" /></a><br /><a href="http://www.five9.com/crm-and-contact-center-distinctions">CRM and Contact Centre, Better Together</a> presented by <a href="http://www.five9.com">Five9</a>