Five9 honored for creating a ground-breaking product with the industry-first cloud computing platform for call centers
PLEASANTON, Calif. – September 1st, 2010 – Five9, Inc., announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine has named the Five9 Cloud Computing Platform for Call Centres as the recipient of a 2010 TMC Labs Innovation Award. Launched in 1982, Customer Interaction Solutions is the premier publication in the CRM, contact center and teleservices industries.
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features and significant contributions toward improving communications technology. Since its introduction, the Five9 Cloud Computing Platform for Call Centres has been adopted by hundreds of customers, partners and developers to facilitate the creation of unified solutions that integrate Five9’s on-demand call center software with other enterprise business applications such as CRM, lead management, and more. Additionally, using the Cloud Computing Platform, Five9 provides pre-packaged integrations with leading on-demand applications.
Supporting the platform, the Five9 Developer Program provides tools and a development sandbox to enable customers, developers, consultants and I.T. professionals to develop customer-driven application extensions to the Five9 Virtual Call Centre, thereby enabling Five9 customers to solve unique problems or gain competitive advantage through integrated enterprise applications. Five9 also provides dedicated developer support resources for customers and members of the developer program.
"Five9 has clearly demonstrated to the staff of TMC Labs that their Cloud Computing Platform for Call Centres is truly innovative in the CRM and contact center industries. Five9’s platform has made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
The TMC Labs 2010 Innovation Award highlights will be published in the September and October 2010 issues of Customer Interaction Solutions magazine.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Become a fan of Five9 at: www.Facebook.com/CallCentreSoftware
David Van Everen