Integration Enables Companies to Turn Sales, Marketing, and Customer Support Departments into Call Centres, Resulting in More Sales and Lower Costs
PLEASANTON, Calif. – March 19, 2009 – Five9, a leading provider of on-demand call center software, announced today that it has extended NetSuite’s integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce suite to call centers using SuiteCloud. SuiteCloud is NetSuite’s comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. The new integrated solution enables any company of any size to turn their sales, marketing, and customer support or finance department into a call center, which can result in more sales, higher productivity and lower operational costs.
Five9 also today announced its charter membership in NetSuite’s SuiteCloud Developer Network, a multi-tiered program for commercial software developers that enables them to quickly go to market with new on-demand business applications that leverage the power of NetSuite’s core business suite via the NetSuite Business Operating System (NS-BOS).
Unlike other on-demand software vendors that focus on specific industries or departmental solutions, NetSuite provides a broad platform of front-office and back-office business applications that can serve as the information backbone for an entire company. “The SuiteCloud development platform has allowed us to create a tightly integrated solution for any call center handling front-office or back-office functions,” said Jim Dvorkin, CTO, Five9. “With our leading technology and experience in enabling efficient call center operations, we expect that this partnership will provide a powerful on-demand alternative for any company considering premise-based call center and CRM / ERP software.”
“Five9’s leadership and innovation in building a call center solution delivered via the cloud makes them an ideal fit for our on-demand business applications, bringing efficient call center communications to all NetSuite users,” said Guido Haarmans, NetSuite’s Vice President, SuiteCloud Developer Network. “Five9’s unique ability to provide outbound call center capabilities for sales and marketing and inbound call center capabilities for customer support, finance and e-commerce, made it a good fit with our strength in providing a broad range of front-office and back-office functions.”
NetSuite’s SuiteCloud is a comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. Based on NetSuite’s Software-as-a-Service ERP Suite, SuiteCloud enables customers to run their core business operations in the Cloud, and software developers to target new markets quickly with newly created mission-critical business applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting / ERP, CRM, Ecommerce); the NS-BOS Development Platform; the SuiteCloud Developer Network (SDN), a comprehensive developer program for Independent Software Vendors (ISVs); and SuiteApp.com, a single-source online marketplace where ISVs, customers and solution providers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud, please visit www.netsuite.com/developers.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
Five9 Media Contact
David Van Everen