Fully-integrated product suite to be released in summer 2011
PLEASANTON, Calif. – May 17th, 2011 – Five9 Inc., the leader in on-demand call center software, announced today a business and technology partnership with NICE Systems, a worldwide leader of solutions, driven by real-time, cross-channel analytics addressing the needs of customer-centric businesses, to deliver a comprehensive cloud-based call center solution to better serve the requirements of Five9's larger, more sophisticated customers.
Under the agreement, Five9 will be hosting and reselling solutions from NICE Systems, including quality management—comprising PCI-compliant call recording, screen recording, analytics-based call scoring and quality optimization -- and workforce management. Five9 will be launching the integrated cloud-based offering later this summer.
Mike Burkland, CEO of Five9, stated, "As we continue to move up-market and serve the needs of more complex customers, it's important to provide comprehensive and integrated solutions which have been proven and established in the marketplace – the NICE SmartCentre, NICE's workforce optimization solutions, and NICE's market reputation add this to the Five9 portfolio of software and services."
In addition to the advanced analytics-based solutions provided by NICE Systems for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations, the company's robust interaction recording solution provides Five9 customers with greatly enhanced data protection and customer retention capabilities as well as the ability to comply with latest industry regulations such as PCI-DSS.
Yochai Rozenblat, CEO and President, Americas for NICE said, "We believe that this cooperation with a leading provider of virtual call center software is a very good fit for delivering our real-time cross-channel solutions either on premise or in the cloud."
As the largest provider of cloud-based call center software, Five9 continues to enhance its call center product portfolio to offer companies of all sizes access to sophisticated and innovative call center solutions quickly and at a highly attractive total cost of ownership.
Five9 is the leading global provider of cloud-based call center software for Sales, Marketing and Support. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.
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