Five9 Virtual Call Centre Release 8 honored for outstanding innovation
PLEASANTON, Calif. – February 8th, 2011 – Five9, Inc., announced today that its Five9 Virtual Call Centre Release 8 is a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award.
The Five9 Virtual Call Centre is the leading on-demand call center software offering in the marketplace. It delivers robust call center capabilities, can be rapidly deployed, and has lowered costs for over a thousand inbound and outbound call centers around the globe. Five9 software processes over one billion telephone calls per year, for tens of thousands of agents worldwide.
Five9 Virtual Call Centre Release 8 adds Speech Recognition to the Five9 Self-Service IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Centre or Blended Call Centre. Over 100 additional new features are provided in the release, including an option for geographic redundancy, a new library of over 100 standard call center reports, expanded Cloud APIs and more.
“I am pleased to announce Five9 as a Product of the Year Award winner. The editors of INTERNET TELEPHONY have verified that Five9’s Virtual Call Centre Release 8 displays quality and innovation plus addresses real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate Five9 for its commitment to advancing IP communication technologies.”
“We are thankful for industry recognition of our ongoing technology leadership and innovation in the on-demand call center software market. We will continue to leverage the largest engineering team in the market to deliver robust, full-featured call center solutions that take our customers’ Sales, Marketing and Support operations to the next level,” said Jim Dvorkin, Five9 Chief Technology Officer.
2010 Product of the Year winners are published in the February 2011 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen