National home automation company triples call center size, increases sales productivity by implementing Five9 on-demand call center software
PLEASANTON, Calif. – March 21st, 2011 – Five9 Inc., the leader in on-demand call center software, announced today that Vivint, one of the nation’s largest home automation companies, has significantly increased its number of call center agents and their productivity while reducing costs, after deploying the Five9 Virtual Call Centre.
The company previously used premise-based call center technology for its outbound telesales and telemarketing. The switch to the Five9 Virtual Call Centre software and Predictive Dialer has enabled Vivint to increase staff and, in turn, increase sales. In addition, the Five9 solution gives Vivint the ability to manage its leads more effectively by enabling agents to determine when the system dials or redials phone numbers based on call result.
“As our company continues to grow at a rapid pace, we felt we needed to maximize our call center activity by employing a robust cloud-based solution,” said Josh Houser, VP of client services and inside sales for Vivint. “The Five9 Virtual Call Centre has met our needs by providing a cost effective call center solution that allows us to maintain highly efficient sales cycles.”
“The deployment at Vivint is an example of the capability of cloud-based call centers to enable companies to reduce costs, increase sales productivity, and focus on their core business,” said Jim Dvorkin, CTO of Five9. “Our clients consistently increase productivity by up to 300 percent; business results like that can really be a game-changer for a company.”
As the largest provider of cloud-based call center software, Five9 continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated and innovative call center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.
Vivint, Inc. is one of the largest home automation companies in North America. Operating throughout the United States and Canada, the company retains more than 5,000 employees and services close to 500,000 customers. With award-winning customer service and smart technology, Vivint is dedicated to enhancing security, increasing energy efficiency, and creating simple, affordable home automation solutions for its customers. For more information, visit www.vivint.com
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen