Worldwide top 14 dealer of ADT Security Services increases customer contacts and sales with Five9 on-demand call center software
PLEASANTON, Calif. – September 13th, 2010 – Five9, Inc., the leader in on-demand call center software, announced today that CTS Protective Services, a top 14 dealer worldwide of ADT Security Services, has deployed Five9 on-demand call center software, accelerating sales growth.
CTS Protective Services’ improved sales has resulted in a need for hiring additional staff, and outbound call center contacts with prospects have increased 500% with Five9. CTS leverages Five9’s blended call center capabilities with predictive dialing and agent scripting for initial lead qualification with prospects, and then uses Five9’s ACD and skills-based routing abilities to transfer qualified leads to the appropriate closing agent.
“We were having success but knew that if we were to grow rapidly we would need to contact more prospects,” said Jason Fuquea, Call Centre Director for CTS. “Researching a solution that would allow us to contact more prospects without dramatically increasing our overhead became our top priority. After researching other hosted providers, Five9 became our top choice. Not only have we enjoyed double-digit sales growth, we’ve been able to automate many of our performance statistics that in the past had to be pulled from multiple systems. Our management is more streamlined, and we have a platform that will grow with us as we take our business forward.”
Five9 on-demand call center software provides a variety of features, a wealth of customization options and robust reporting capabilities that give CTS greater visibility into its call center performance. The business-centric Five9 standard reports enable CTS to manage its call center with greater productivity.
Mike Burkland, CEO of Five9 said, “CTS Protective Services was able to quickly and easily deploy Five9’s cloud-based call center software without the expense and lengthy implementation cycles associated with premise-based call center technology. As a result, CTS has enjoyed a rapid increase in productivity, and now benefits from new insights into their call center performance and their business.”
Five9 pioneered the on-demand call center software market in 2001 and last year introduced the industry-first Cloud Computing Platform for Call Centres. Five9 continues to grow and enhance its product platform to deliver reliable, scalable on-demand call centers quickly, to companies and institutions of all sizes, at a cost of ownership far lower than traditional premise-based solutions.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen