Leading provider of on-demand call center software processes over 90 million telephone calls per month
PLEASANTON, Calif. – September 8th, 2010 – Five9, Inc., the leader in on-demand call center software, announced today that it recently achieved a significant milestone, now processing telephone calls at an annual run-rate in excess of 1 billion calls.
Five9’s on-demand call center software processes telesales, telemarketing, customer care, technical support, and other types of telephone calls for tens of thousands of call center agents employed by Five9’s customers worldwide. Five9 serves customers in a range of verticals, including financial services, business process outsourcing, retail, information technology, healthcare, education, government, and more.
Jim Dvorkin, CTO of Five9 said, “Earlier this year, we passed the milestone of 3 billion total calls processed since our inception, and we now process over 90 million calls per month which translates to over a billion calls per year. Our increasing call volume represents a marked shift in the industry over the past several years, as increasing numbers of large call centers make the switch from premise-based technology to cloud-based call center software. This strong momentum in the marketplace and our growth confirms Five9’s position as an innovative and visionary market leader.”
Five9 pioneered the on-demand call center software market in 2001, and with the largest engineering team in the on-demand call center software industry, continues to grow and enhance its product platform to deliver reliable, scalable on-demand call centers quickly, to companies and institutions of all sizes, at a cost of ownership far lower than traditional premise-based solutions. In 2009, Five9 introduced the industry-first Cloud Computing Platform for Call Centres, which enables developers, consultants and information technology professions to create industry-specific solutions and unified agent desktops combining Five9’s on-demand call center software with other leading cloud-based enterprise applications.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen