With Growing Market Demand, Cloud Contact Centre Software Company Invests in Senior Product Leadership
San Ramon, Calif. – September 23, 2013
, the leading provider of cloud contact center software, has added contact center and customer relationship management (CRM) industry veteran Moni Manor to the executive team.
business accelerates and the contact center market rapidly adopts cloud-based solutions, Moni’s industry knowledge and product expertise will help us continue to deliver world-class, enterprise cloud solutions for our clients."
-- Mike Burkland, president and CEO, Five9
A seasoned executive, Manor brings more than 20 years of contact center and CRM expertise in enterprise product innovation, engineering and management to his new role as executive vice president of products at Five9.
- Prior to Five9, Manor was vice president of research and development for unified communication and collaboration applications at Avaya and Nortel. While at Avaya and Nortel, Manor led a team that built both company’s next generation audio, video and web collaboration platforms. He was also responsible for ongoing releases of unified communication, contact center, collaboration, and messaging solutions, both on-premise and cloud.
- He held several executive positions at Amdocs, including general manager and vice president of product development and vice president of CRM.
- Manor has held senior positions at two emerging technology start-ups focused on desktop integration (Jacada) and online personalization (Manna).
- He has filed six patents, all related to real-time collaboration technology.
has more than 12 years of cloud contact center experience and is facilitating more than 3 billion interactions for thousands of customers annually. I look forward to continuing to enhance our innovative cloud contact center software to help even more organizations reap the benefits of the cloud."
-- Moni Manor, executive vice president of products, Five9
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com
Analyst & Media Contacts:
Chaundera Wolfe, Five9