New Self-Service Interactive Voice Response (IVR) with Speech Recognition is available as a Five9 Virtual Call Centre option or as a standalone solution for advanced voice self-service applications
PLEASANTON, Calif. – November 15th, 2010 – Five9 Inc., the market leader in on-demand call center software, announced availability today of their on-demand Interactive Voice Response (IVR) with Speech Recognition, a new offering within the Five9 Virtual Call Centre Release 8 product line. Self-Service IVR with Speech Recognition may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Centre or Blended Call Centre.
Taking advantage of the latest in advanced speech recognition technology, and configured via an easy-to-use graphical user interface, the Five9 Self-Service IVR can analyze spoken input from callers and provide appropriate responses, meeting callers’ expectations for service quality and efficiency.
The Five9 Self-Service IVR offers any call center a cost-effective way to increase call deflection rates by building speech-enabled IVR applications such as bill payment, store and branch location queries, debt collections, appointment reminders, order status, reservations requests and more, optimizing agents’ time so they are available for more high-value telephone calls.
“The Five9 IVR with Speech Recognition delivers advanced capabilities in an easy-to-use package that enables rapid development of sophisticated voice self-service applications,” said Jim Dvorkin, CTO for Five9. “And, since it’s based on the Five9 Cloud Computing Platform for Call Centres, the Self-Service IVR can leverage web services to integrate with any source of customer data so that callers can complete the transaction without ever talking to call center agents. Five9 Partners and Developers will benefit from the opportunity to build integrated self-service applications on our platform and deliver increased business benefits for our mutual clients,” continued Dvorkin.
With the largest engineering team in the on-demand call center market, Five9 continues to provide new call center software solutions and applications that are highly relevant and reliable to companies of all sizes, at a cost of ownership far lower than traditional premise-based solutions.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen