Power Tools, Lawn and Garden Equipment Manufacturer Shares How Five9 Cloud Contact Centre Software Improves Agent Productivity While Delivering Exceptional Customer Support
San Ramon, Calif. – April 30, 2013 – Five9 client, Positec Tool Corp. will share with Gartner Customer 360 Summit attendees how using cloud contact center software helps ensure exceptional customer service, while maximizing agent productivity on May 3, at the Manchester Grand Hyatt in San Diego. Five9 will also be exhibiting at the event in booth 209.
Rhonda Tate, vice president of direct response at Positec Tool Corp.
Presentation at the Gartner Customer 360 Summit,
"The Cloud Powers Cutting-Edge Customer Experiences"
Positec uses Five9 cloud contact center software to boost agent productivity and deliver stellar customer support. With Five9, Positec has been able to increase first call resolution, decrease abandonment rates and shorten wait times.
Friday, May 3, 2013; 9:30 a.m. - 10:00 a.m. PT
Manchester Grand Hyatt
San Diego, Elizabeth Ballroom D
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers of every size transition from premise-based solutions to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of a secure, reliable, scalable cloud contact center solution to create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com.
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