New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities
PLEASANTON, Calif. – November 16th, 2010 – Five9 Inc., the leader in on-demand call center software, announced today General Availability (GA) of the second generation of its Cloud Computing Platform for Call Centres. The platform provides a set of Five9 Cloud APIs based on web services technology, enabling advanced software integrations with other applications and services, such as the pre-packaged integrations that Five9 provides for its partners Salesforce, NetSuite, RightNow, and Leads360.
Version 2 of the platform includes a Reporting Web Services API, which can be used to retrieve historical information for data warehousing and analytics, workforce management applications, and more. Also included in the platform is a Statistics Web Services API, providing real-time metrics for a variety of uses including wallboard displays and agent adherence monitoring.
Coupled with the enhanced Five9 IVR with Speech Recognition, the cloud computing platform offers a powerful solution for building integrated call center applications that leverage business data from Five9 as well as any web service used by an enterprise. For example, financial institutions can provide robust voice applications that take advantage of existing online services, enabling customers to use any phone to check account balances, transfer funds, or make payments, all while preserving call center resources for more complex, high-value client interactions. And, using Five9’s automated voice message broadcasting capabilities, businesses can leverage similar information to proactively notify customers of upcoming payments, product shipments, past due accounts, suspected fraud, and more.
Jim Dvorkin, CTO of Five9, said “Since the company’s inception, Five9 has recognized that in order to spur customer adoption, cloud computing solutions must deliver sophisticated integration capabilities. By extending the industry’s first cloud computing platform for call centers, Five9 is setting the standard for call center integration in the cloud.”
With unparalleled commitment to its partners and the call center development community, Five9 provides complementary services to support its platform. The Five9 Developer Program offers members access to a “sandbox” for development, access to previews of new software releases, and a dedicated developer support team. Since launching the program, hundreds of customers, partners, and independent consultants have signed up to build enhanced applications leveraging the Five9 Cloud Computing Platform for Call Centres.
With the largest engineering team in the on-demand call center market, Five9 continues to deliver innovations that enable customers, developers, consultants and I.T. professionals develop customer-driven application extensions to the Five9 Virtual Call Centre. This collaborative development model empowers Five9 customers to solve unique problems and gain competitive advantage by deploying deeply integrated enterprise applications.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen