Five9 Operates Mission-Critical Cloud Contact Centre Software in State-of-the-Art Data Centres
SAN RAMON, CALIF. – July 8, 2014 – Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, continues its relentless effort to optimize and enhance its infrastructure to deliver enterprise-class contact center software to its 2,000 clients.
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“At Five9, we facilitate more than three billion customer interactions every year. Providing a rock-solid infrastructure is critical when you are dealing with billions of interactions on behalf of thousands of clients. Building and maintaining the infrastructure to support this volume is an ongoing process, and we continue to invest in ensuring our clients have access to a highly reliable, available and secure cloud contact center platform.”
– Scott Welch, executive vice president of cloud operations at Five9
To complement our state-of-the-art data centers built on Cisco’s Nexus 7000 core switching and blade server platform, Five9 made the following enhancements:
- Upgraded network framework for both advanced storage and carrier infrastructure.
- Further improvements to our network security with expanded Intrusion Detection and Prevention System (IDPS) functionality.
- Updates to the 24X7 Five9 Network Operations Centres (NOC) to provide even more visibility into application performance, infrastructure availability and connectivity to help Five9 proactively identify issues and take corrective action before they impact customers.
- Improved service management via a standards-based IT service management process using the ITIL (information technology infrastructure library) framework.
- To learn more about the Five9 cloud contact center solution, click here.
- To learn more about how clients are successfully using the Five9 cloud contact center solution, click here.
- To learn more about the Five9 advantage, click here.
- To read the Five9 blog, click here.
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.
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