Leader in on-demand call center software a sponsor and exhibitor at RightNow’s annual Americas customer experience conference
PLEASANTON, Calif. – October 11th, 2010 – Five9, Inc., the leader in on-demand call center software announced today its participation in RightNow’s Summit 2010 Americas conference, an annual event where customer experience owners come together to network, exchange information, and learn from peers, RightNow experts, and RightNow partners. Five9 is an independent software vendor within RightNow’s partner network.
The Summit takes place Tuesday, October 12th through Thursday, October 14th, at the Broadmoor luxury resort in Colorado Springs, Colorado. Five9 will be providing attendees with a live demo of the latest release of the Five9 CRM Adapter for RightNow. Five9 is exhibiting at booth #3.
The Five9 CRM Adapter for RightNow is a pre-built integration of the Five9 Virtual Call Centre Suite with the RightNow CX customer experience suite, built on the Five9 Cloud Computing Platform for Call Centres. The integration reduces costs for Five9 and RightNow customers by decreasing implementation time and boosting agent productivity. Further, it increases revenue opportunities by presenting contact center agents with product and service suggestions tailored to their client’s needs. Contact center agents can click-to-dial any telephone number in RightNow to initiate a telephone call to that number with the Five9 dialer. Automatic screen pop-ups enhance customer experience by presenting agents with relevant information from the RightNow application when either an inbound or outbound call is presented.
“We’re looking forward to networking with customer experience owners from across the Americas at the RightNow Summit. The scope of this event is testimony to the inroads that cloud-based contact centers and customer experience solutions are making around the world, and is evidence that the focus applied by RightNow on enhancing the customer experience sets their solution apart from the rest,” said Jim Dvorkin, Chief Technology Officer for Five9.
David Vap, RightNow’s Chief Solutions Officer added, “With Five9 providing comprehensive solutions for both inbound and outbound contact centers, we see greater potential for RightNow customers who choose to capitalize from this strategic partnership. As Five9 continues to grow its installed base of enterprise customers, their integration with RightNow will truly enhance the strategic nature of the overall customer experience.”
RightNow Summit 2010 Americas
The Broadmoor, Colorado Springs
1 Lake Avenue, Colorado Springs, CO 80906
Five9 is exhibiting at booth #3.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen