Five9 on-demand Interactive Voice Response capability receives industry recognition for its advanced capabilities and ease of use
PLEASANTON, Calif. – September 20th, 2010 – Five9, Inc., announced today that Technology Marketing Corporation (TMC) has awarded Five9 a Customer Interaction Solutions® 2010 Speech Technology Excellence award for the Five9 Interactive Voice Response (IVR). Customer Interaction Solutions magazine has been the leading publication in CRM, call center and teleservices since 1982.
“With their Interactive Voice Response offering, Five9 has proven its innovative capabilities and additionally has improved the bottom line for the customers who use it,” said Rich Tehrani, CEO, TMC.
The Five9 IVR offers flexibility and ease of management, allowing IVR managers to make changes on-the-fly to audio prompts and the IVR menu. And, because the Five9 IVR is an integral part of the Five9 Virtual Call Centre product line, customers can create IVR applications for both inbound and outbound services. The Five9 IVR can also be used with other Five9 on-demand call center features such as inbound ACD and skills-based routing, database-driven routing, and voicemail queuing. Five9 customers on five continents use the IVR to fine-tune their callers’ experience, and enhance their brand.
“Our cloud-based IVR provides unparalleled flexibility for our customers,” said Jim Dvorkin, Five9’s Chief Technology Officer. “The ability to quickly make changes to the system enables substantial cost savings and greater control. Industry recognition such as this award validates the many benefits of the Five9 on-demand IVR.”
Five9 pioneered the on-demand call center software market in 2001 and with the largest engineering team in the on-demand call center industry continues to enhance its call center product portfolio based on market demand. Five9’s cloud-based virtual call center technology powers over a billion telephone calls per year.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware
David Van Everen