Five9 Cloud Contact Centre Solution Is Integral to NexRep’s Innovative At-Home Agent Model
San Ramon, Calif. – February 4, 2014 – Call center specialist NexRep is using Five9, the leader in cloud contact center software, to enable and optimize at-home agents.
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NexRep is a call center specializing in direct sales, marketing, and customer service campaigns for a wide range of product and service providers. Unlike conventional call centers, NexRep recruits, contracts, and certifies sales agents who work 100 percent from home. With approximately 500 agents located in 35+ US states, NexRep handles hundreds of thousands of calls every week.
With the help of Five9, NexRep has been able to drive continual growth during the past eight years with their at-home agent business model. With Five9, NexRep was able to:
- Double revenues year-over-year
- Leverage the cloud to support its virtual workforce of agents
- Increase agent efficiency and boost revenue through predictive dialing and skills-based routing
- Consistently generate 30-60 percent more revenue per call than competitors
- Maintain a 90 percent agent retention rate for agents who work with the company for more than one month
- Condense training time and deploy agents faster resulting in quicker results for clients
"Being able to run our contact centers on a world-class platform like Five9 has been extremely beneficial. Five9 has built a one-of-a-kind contact center solution that has allowed us to double our year-over-year growth. Furthermore, Five9’s security and dependability plays a large role when we talk to potential customers; a reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us."
-- Teddy Liaw, CEO, NexRep
Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
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Analyst & Media Contact:
Sarah Rolfing, Five9